Alicia Flores
Modesto,CA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Fed Ex Freight
Modesto, California
09.2016 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Contacted customers about potential service upgrades, new services and account changes.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Some College (No Degree) - Child Development
Modesto Jr College
Modesto, CASkills
- Administrative Documentation
- Data Entry
- Clerical Support
- Computer Proficiency
- Appointment Scheduling
- Inbound and Outbound Calling
- Account updating
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Fed Ex Freight
09.2016 - Current
Some College (No Degree) - Child Development
Modesto Jr College