Alicia Franco
Kissimmee,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Bartender
Grand Bohemian Hotel Orlando
Orlando, FL
09.2022 - 03.2024
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Effectively multitasked within fast-paced environment.
Server
Bosphorous Turkish Cuisine
Lake Nona, FL
01.2021 - 08.2022
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
Head Server
Bonefish Grill Restaurants
Kissimmee, FL
12.2018 - 06.2023
- Trained new waiters on food service procedures and customer service standards.
- Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Education
Associate of Science - Cardiovascular Technology
Concorde Career Institute - Orlando
Orlando, FL11-2025
Skills
- Outstanding Customer Service
- Clear And Effective Communication
- Fluency in Spanish
- Hospitality Service Expertise
Timeline
Bartender
Grand Bohemian Hotel Orlando
09.2022 - 03.2024
Server
Bosphorous Turkish Cuisine
01.2021 - 08.2022
Head Server
Bonefish Grill Restaurants
12.2018 - 06.2023
Associate of Science - Cardiovascular Technology
Concorde Career Institute - Orlando
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