Alicia Frazier
Coral Springs
Summary
Health Information Specialist with proven expertise in patient records management and HIPAA compliance at Ciox Health. Achievements include improving customer experience and optimizing operations through targeted staff training and efficient data entry management. Strong background in confidentiality practices and active listening enhances quality care delivery.
Overview
10
10
years of professional experience
Work History
Health Information Clerk
MRO Corporation
Fort Lauderdale
06.2024 - Current
- Provided professional customer service support to visitors, patients, and families.
- Scanned patient records into electronic health record system for efficient storage.
- Assisted with maintaining compliance with regulatory agencies, including The Joint Commission and CMS.
Front Desk Coordinator
Delray Medical & Dental HG
Delray Beach
04.2023 - 06.2024
- Managed 40 incoming calls daily, increasing appointment bookings by [number]%.
- Trained 3 new front desk staff members on customer service and operational standards.
- Monitored front desk operations to ensure compliance with safety regulations.
- Processed customer payments and reconciled accounts efficiently.
- Prepared and submitted daily reports to management for review.
- Greeted customers and addressed inquiries, delivering exceptional service at ABC Hotel.
HEALTH INFORMATION SPECIALIST
Ciox Health
Fort Lauderdale
01.2022 - 04.2023
- Coordinated with other departments to ensure accuracy and completeness of records.
- Managed electronic health records for over 100 patients, ensuring accuracy and compliance with HIPAA regulations.
- Monitored and maintained patient records to ensure accuracy and compliance with HIPAA regulations.
- Performed data entry to ensure accuracy and completeness of patient records.
PATIENT CARE SECRETARY
VITAS Healthcare
Pompano Beach
12.2020 - 01.2022
- Facilitates Communication between patients/families and other team members.
- Keeps daily schedule for all team members.
- Attends and prepares weekly agenda for team meetings.
- Orders DME equipment and office supplies.
- Enters patient information into computer's databases.
MEDICAL BILLER/CUSTOMER SERVICE REP
MedAct Billers
Boca Raton
02.2019 - 12.2020
- Assist with return of products.
- Maintains confidentiality and adhere to all HIPAA guidelines.
- Insurance Verification.
- Electronic claim submission.
- Identify and resolve billing complaints.
- Answering inbound calls.
DATA ENTRY SPECIALIST
Sovereign Health
Pompano Beach
09.2015 - 01.2019
- Created patient accounts with accurate demographic information.
- Verified insurance eligibility for all patients.
- Validated medical records to ensure compliance and accuracy.
- Handled requests for medical records in a timely manner.
Education
Pre-Nursing -
Broward College
Fort Lauderdale, FL01.2023
High School Diploma -
Blanche Ely
Pompano Beach, FL06.1996
Skills
- Patient data management systems
- Quality care delivery
- Procedure development
- Customer experience enhancement
- Patient records management
- Data retrieval and documentation
- Active listening skills
- High-volume operations
- Confidentiality practices
- Organizational proficiency
Timeline
Health Information Clerk
MRO Corporation
06.2024 - Current
Front Desk Coordinator
Delray Medical & Dental HG
04.2023 - 06.2024
HEALTH INFORMATION SPECIALIST
Ciox Health
01.2022 - 04.2023
PATIENT CARE SECRETARY
VITAS Healthcare
12.2020 - 01.2022
MEDICAL BILLER/CUSTOMER SERVICE REP
MedAct Billers
02.2019 - 12.2020
DATA ENTRY SPECIALIST
Sovereign Health
09.2015 - 01.2019
Pre-Nursing -
Broward College
High School Diploma -
Blanche Ely
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