Joanna Hyatt

Senior ROI Specialist to help managers with QA, DRG, answering question submitted by other team members.

CRIS certified.

• Ensured compliance with HIPAA regulations by maintaining strict confidentiality in managing sensitive patient information.
• Developed strong relationships with third-party payers, facilitating prompt resolution of claims issues and ensuring accurate reimbursements.
• Managed high volume of medical record requests, effectively prioritizing tasks while maintaining accuracy and timeliness.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.

• Managed patient scheduling and appointment coordination for efficient unit operations.
• Facilitated communication between medical staff, patients, and families to enhance care experience.
• Maintained electronic health records with accuracy to ensure compliance and data integrity.
• Oversaw inventory management for medical supplies, ensuring readiness for daily operations.
• Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
• Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
• Assisted in training new Medical Unit Secretaries, sharing organizational knowledge and best practices for efficient operations.

Request medical records to help build chart for physician for upcoming appointments.

Help register patients, and answer questions.