Alicia Gagnon
West Springfield,MA
Summary
Achieved high customer satisfaction by delivering swift and efficient service. Resolved conflicts and managed time effectively to support customer needs. Enhanced team collaboration and communication to adapt to changing demands.
Overview
2027
2027
years of professional experience
Work History
Server
Texas Roadhouse
Hadley, MA
2025 - Current
- Delivered exceptional customer service to enhance guest satisfaction.
- Managed food and beverage orders efficiently during peak hours
- Assisted in training new team members on service procedures and menu knowledge.
- Resolved guest complaints promptly to maintain a positive dining experience.
- Adapted quickly to changing priorities in fast-paced environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Bartending experience and managing a full service bar while attending my guests.
Cashier/cook assistant manager
Richards grinders
09.2024 - 05.2025
- At this family owned grinder and catering business I perform a lot of duties.
- Following health safety guidelines when preparing food and serving food
- Opening the store and setting up fresh product for the day.
- Completing catering orders that include sandwich and deli platters.
- Other duties include stocking, baking, food preparation, meat slicing and maintaining back stock for the walk in fridge.
Server
Chilis
05.2023 - 08.2024
- I was a server, food runner, expo and bartender.
- Took orders from customers accurately and in a timely manner.
- Food station set up and side work.
- Exceptional customer service.
- Cash handling
- Guest relation management
- Positive and professional
Owner
Sparkle and shine cleaning services
03.2021 - 05.2023
- House and office cleaner
- Organized closets according to customer specifications
- Provided additional services upon request such as laundry, folding, and deep cleaning
- Disinfected kitchen tools and equipment such as knives, utensils, cutting boards, ovens, and microwaves
- Cleaned offices , vacuumed, dusted and cleaned restrooms
BDC assistant manager
Bertera
03.2018 - 08.2018
- Communicated with customers to gain insight on customer service.
- In charge of monitoring customer satisfaction levels
- Supervised daily operations including schedule shifts and assigning duties
- Maintained accurate records of sales transactions using point of sales
Front end supervisor
Burlington
03.2017 - 03.2018
- Supervised a team of cashiers providing cash handling training , customer service ,and guidance and performance evaluations
- Oversee daily cashier operations, including opening and closing procedures, cash handling , register reconciliation
- Ensure compliance with company policies and procedures including loss prevention, and customer service standards
- Resolve customer issues and complaints promptly , maintaining high levels of customer satisfaction
- Monitor inventory levels at checkout stations and coordinate with management for timely restocking
- Prepare daily , weekly and monthly financial reports , ensuring accuracy and timely submission
- Implement process improvements to enhance cashier efficiency and reduce transaction time
- Train new hired on POS systems , company policies, procedures and Customer service protocols
Education
Tips certified - undefined
06-2024
High school graduate - undefined
Chicopee comprehensive high school
05-2009
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Memory retention
- Safe food handling
- Food running
- High volume dining
- Suggestive selling
- Positive and professional
- Reliable and responsible
Key Qualifications
- I have over 3 years experience working as server at several restaurants.I pride myself on always delivering quality, efficient and consistent customer service .
- I enjoy working with people, have a 100% punctuality record, and possess excellent personal management skills.
Timeline
Cashier/cook assistant manager
Richards grinders
09.2024 - 05.2025
Server
Chilis
05.2023 - 08.2024
Owner
Sparkle and shine cleaning services
03.2021 - 05.2023
BDC assistant manager
Bertera
03.2018 - 08.2018
Front end supervisor
Burlington
03.2017 - 03.2018
Tips certified - undefined
High school graduate - undefined
Chicopee comprehensive high school
Server
Texas Roadhouse
2025 - Current