Alicia Gallo
Glendale,AZ
Summary
Dynamic leasing consultant with a proven track record at Olive Tree Apartments, excelling in customer service and sales. Achieved record sales growth through effective upselling and market research. Skilled in Fair Housing compliance and maintaining high standards of cleanliness, ensuring exceptional resident experiences and satisfaction.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
Olive Tree Apartments
Glendale, AZ
01.2023 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Credit Card Representative
Wells Fargo
Phoenix, AZ
09.2022 - 01.2023
- Facilitated seamless account closures, ensuring a positive experience for departing customers and minimizing negative feedback.
- Maximized revenue opportunities through upselling relevant products and services to credit cardholders during routine interactions.
- Assisted in the development and implementation of new credit card products and services, ensuring a competitive edge within the market.
- Contributed to record sales growth through effective cross-selling of bank products and services during customer interactions.
Cabin Cleaner
Jet Stream
Phoenix, AZ
01.2022 - 01.2023
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
- Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
Education
GED -
Twin Palms High School
Blythe, CA06.2012
Skills
Customer service
Sales
Fair Housing
Janitorial
Timeline
Leasing Consultant
Olive Tree Apartments
01.2023 - Current
Credit Card Representative
Wells Fargo
09.2022 - 01.2023
Cabin Cleaner
Jet Stream
01.2022 - 01.2023
GED -
Twin Palms High School