Alicia Garduno
Clovis,NM
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Retail and Attractions Supervisor
Great Wolf Lodge
01.2020 - 11.2023
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Partnered across departments to run smooth, professional events and activities.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Increased employee retention by providing comprehensive training and promoting a positive work environment.
- Enhanced guest experience by implementing innovative attraction strategies and maintaining high safety standards.
- Handled customer complaints professionally, resolving issues quickly to maintain positive guest relations.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Attractions Attendant-Ropes Course
Great Wolf Lodge
01.2019 - 01.2020
- Enhanced guest experiences by efficiently operating rides and attractions with strict adherence to safety protocols.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
- Ensured high cleanliness standards by maintaining the attractions area, resulting in improved guest satisfaction.
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Prevented accidents by conducting regular inspections on attractions equipment and reporting any issues immediately.
- Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.
- Adhered to company policies and guidelines at all times, ensuring consistent delivery of quality service to guests.
Education
High School Diploma -
Niceville Senior High School
Niceville, FL06.2014
Skills
- Team Leadership
- Decision Making
- Effective Communication
- Incident Reporting
- Time Management
- Safety Compliance
- Customer Service Excellence
- Staff Training and Development
Accomplishments
- Collaborated with leadership throughout the lodge to continuously "Bring Joy to Families."
- Received two Leader of the Quarter awards while working at Great Wolf Lodge.
Timeline
Retail and Attractions Supervisor
Great Wolf Lodge
01.2020 - 11.2023
Attractions Attendant-Ropes Course
Great Wolf Lodge
01.2019 - 01.2020
High School Diploma -
Niceville Senior High School