Alicia Garduno Reza
Penns Grove,NJ
Summary
Dynamic professional with over 22 years of experience at Thomas Foods, Cardinal Health, Republic Services, and Radius Global Solutions, dedicated to advancing organizational goals through a strong foundation of training and hands-on expertise. Proven leadership skills drive a commitment to safety, ensuring efficient operations within budget constraints. A proactive approach to organization and motivation fosters continuous learning and adaptability across various roles. Recognized as a collaborative team player, consistently contributing to a positive work environment and shared success.
Overview
25
25
years of professional experience
Work History
Lead/Transportation/CSR/Coordinator
Thomas Foods USA
11.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Collections
Radius Global Solution
07.2019 - Current
Customer Services
Republic Services
02.2006 - 10.2018
Lead-Receivables
Cardinal Health
01.2001 - 02.2006
Education
Business Training -
Salem Community Vocation
06.1994
Skills
- Customer service-strong problem solving and decision -making skills to resolve account concerns
- communication - proven track record of building rapport and maintaining positive customer relationships
- Adaptability and flexibility
- Working in a fast pace environment
- Accurate processing of invoices,payments,adjustments, and account reconciliations
- skilled in identifying billing discrepancies and resolving account issues promptly
- Ability to maintain detailed, error-free financial records and documentation
- strong analytical skills , reviewing charges ,statements, and balances
- excellent communication skills, both written and verbal
- Strong multitasking skills
- Cross functional experience supporting customers while managing billing operations
- High attention to detail with focus on accuracy and customer satisfaction
Accomplishments
Reduced billing errors, successfully maintained zero compliance violations during audits.
Consistently met or exceeded performance metrics, including time management ,quality and resolutions.
Job Responsibilities
- The duties of a Lead Accounts Receivable Collections & Billing Coordinator for Customer Service:
- Maintain billing for Dupont, Christiana Hospital
- Scheduling trucks for receiving dock
- Maintain safe & accurate receiving numbers
- Create weekly reports for 22 employees
- Maintain damage log for damaged freight
- Maintaining & organizing files
- Credit approvals for new customers
- Keying credits
- Moving credits & correct invoices
- Receiving & processing payments through SRA for check payments
- Attend monthly safety meeting
- MSDS provided to customers when needed
- Certificate of Insurance are current & up to date
- Assisted operations, dispatched customer service, processing rotes, taking phone calls & assisting with sales
- Collection of account receivable write offs & created month end reports
- Experienced with RMS, WMS INFO PRO & SOME E-PRO
- Trained Supervisors & Managers on financial audits – which I never failed a financial audit
Employee of the year
I received employee of the year.
Languages
Spanish
Professional Working
Timeline
Lead/Transportation/CSR/Coordinator
Thomas Foods USA
11.2021 - Current
Collections
Radius Global Solution
07.2019 - Current
Customer Services
Republic Services
02.2006 - 10.2018
Lead-Receivables
Cardinal Health
01.2001 - 02.2006
Business Training -
Salem Community Vocation