ALICIA GERMOSEN
Colorado Springs,CO
Summary
Knowledgeable Case Manager with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs, develop tailored action plans that drive positive outcomes, and provide effective follow-ups. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
17
17
years of professional experience
Work History
Case Manager and Access Center Rep.
Community Healthcare Network
01.2021 - 01.2024
- Managed office operations, including scheduling, correspondence
- Created detailed and customized reports upon request, utilizing software tools such as Microsoft Excel, Tableau, and Google Sheets to meet organizational needs.
- Provided administrative support to executives, coordinated meetings, and prepared reports
- Maintained accurate filing systems, organized documents, and responded to inquiries via phone and email
- Utilized Microsoft Office Suite to create presentations, spreadsheets, and documents for stakeholders
- Coordinating and providing patient care based on an approved treatment plan
- Establish routines alongside clients and assisting in contacting medical care providers
- Monitor cases, maintain client records and log progress
- Complete registration by recording patients' detailed information and assessing for crisis
- Accommodate clients with barriers to access care
- Coordinate interdepartmental for scheduling intake appointments, transportation and urgent cases
Case Manager
New Essecare of NJ
01.2020 - 01.2021
- Coordinated care plans and services for clients, ensuring individual needs were met.
- Conducted assessments and developed treatment plans to address client goals and concerns within a group and individual setting.
- Collaborated with multidisciplinary teams to provide comprehensive support for clients.
- Advocated for clients' rights and resources, ensuring access to necessary services and supports.
- Prepared material for therapeutic interventions, coping skills, and crisis prevention.
- Prepared, coordinated, and delivered weekly meals during the COVID-19 pandemic.
- Periodically filled out COVID-19 pandemic worksheets to ensure client's safety and well-being.
- Operated on-site and remotely.
- Collaborated with clients to complete weekly treatment plans.
Director's Assistant
Integrity House Rehabilitation Center
01.2017 - 01.2019
- Scheduled meetings, organized travel arrangements, and managed calendars for director.
- Conducted research and prepared reports for director's presentations and meetings.
- Coordinated communication between director and internal/external stakeholders.
- Assisted with project management and facilitated seamless workflow within director's office.
Geriatric Activities Coordinator
Care One Rehabilitation Center
01.2017 - 01.2017
- Planned and facilitated various recreational activities for elderly residents, promoting social interaction.
- Organized and led exercise classes, games, and crafts tailored to seniors' interests.
- Collaborated with staff and families to create personalized activity plans for residents.
- Maintained detailed records of residents' participation and progress in activities.
Dental Aid & Front Desk Receptionist
Dr. Keith Abrams D.M.D
01.2007 - 01.2012
- Managed front desk operations, scheduling appointments, and handling phone calls efficiently.
- Assisted dentists in procedures, sterilized equipment, and ensured patient comfort.
- Managed patient records, insurance billing, and coordinated treatment plans effectively.
- Provided exceptional customer service, addressing patient concerns and inquiries with professionalism.
Human Resources Assistant
Exquisite Home Products
01.2008 - 01.2010
- Assisted HR manager with recruitment, reviewing resumes, and scheduling interviews.
- Maintained employee records and processed payroll with attention to detail.
- Conducted new hire orientation and training sessions to ensure smooth onboarding.
- Handled confidential employee inquiries, maintained HR systems, and provided exceptional customer service.
Education
Master's in Counseling -
Colorado Christian University
01.2024
Bachelor of Arts - Psychology
Bloomfield Community College
01.2021
Associates Degree - Human Services
Passaic County Community College
01.2019
Skills
- Computer Literate: 60 wpm
- Microsoft Office Proficient
- Team Oriented
- Strong Work Ethic
- Case coordination
- Treatment planning
- Crisis intervention
- Client relations
- Case documentation
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Community resources
- Care coordination
- Community outreach
- Treatment Planning
LANGUAGES
English
Spanish
Timeline
Case Manager and Access Center Rep.
Community Healthcare Network
01.2021 - 01.2024
Case Manager
New Essecare of NJ
01.2020 - 01.2021
Director's Assistant
Integrity House Rehabilitation Center
01.2017 - 01.2019
Geriatric Activities Coordinator
Care One Rehabilitation Center
01.2017 - 01.2017
Human Resources Assistant
Exquisite Home Products
01.2008 - 01.2010
Dental Aid & Front Desk Receptionist
Dr. Keith Abrams D.M.D
01.2007 - 01.2012
Bachelor of Arts - Psychology
Bloomfield Community College
Associates Degree - Human Services
Passaic County Community College
Master's in Counseling -
Colorado Christian University
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