Alicia Gidney
Killeen,TX
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
2
2
years of professional experience
Work History
Service Manager
Buffalo Wild Wings
01.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained high levels of staff performance, implementing system of incentives for meeting and exceeding service targets.
Education
GED -
Mclennon Community College
Waco, TXSkills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Policy and Procedure Enforcement
- Shift Scheduling
Timeline
Service Manager
Buffalo Wild Wings
01.2023 - Current
GED -
Mclennon Community College