Alicia Gidney
Killeen,TX
Summary
Dynamic Service Manager with a proven track record at Buffalo Wild Wings, excelling in customer service management and team leadership. Expert in resolving escalated complaints and enhancing customer satisfaction, while effectively training and motivating staff to achieve business goals. Skilled in documentation and reporting, ensuring compliance and quality control.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Manager
Buffalo Wild Wings
Killeen, TX
02.2010 - 06.2025
- Resolved customer complaints in professional and timely
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
Irving High
Irving, TX05.1997
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Customer service management
- Documentation and reporting
- Crew leadership
- Service scheduling
- Staff motivation
- New employee hiring
- Policy and procedure enforcement
- Inventory management
- Quality control
- Shift scheduling
- Supply ordering
- Budget control
- Regulations compliance
- Performance evaluations
- Task delegation
- Forecasting
- Waste control
- Reporting and documentation
Certification
Serve safe manager and tabc certified
Timeline
Service Manager
Buffalo Wild Wings
02.2010 - 06.2025
Irving High