Alicia Gil
BJ's Wholesale Club (Optical)
Hialeah
1
Language
1
Certification
10
years of professional experience
Strategic people‑focused leader with 7+ years of experience coaching teams, developing talent, and improving performance across multiple retail locations. Proven ability to train managers, implement new processes, analyze workforce trends, and drive engagement through strong communication and relationship building. Experienced in change management, instructional design, and cross‑functional collaboration. Passionate about developing others, elevating team culture, and creating efficient, scalable solutions.
Work History
Optical Licensed Manager
7 Years 9 Months- Lead and coach optical teams across multiple BJ’s locations, strengthening performance, member experience, and operational consistency.
- Train new managers using personalized development plans, custom learning materials, and virtual coaching sessions tailored to individual needs.
- Analyze employee performance trends and create tracking reports that support talent planning, coaching conversations, and operational decision making.
- Support new Telemedecine club openings by developing teams to align with BJ’s culture, expectations, and efficiency standards.
- Partner with local schools and community organizations to expand BJ’s Optical outreach, strengthening brand presence and engagement.
- Serve as a trusted resource for field leaders, providing guidance on training, performance, workflow optimization, and employee development.
Adjunct Professor
1 Year 10 Months- Developed and delivered engaging curriculum for diverse medical courses.
- Facilitated interactive discussions to enhance student critical thinking skills.
- Evaluated student performance through assessments and feedback mechanisms.
- Mentored students in academic and professional development initiatives.
- Adapted teaching methods to diverse learning styles, strengthening student competency and confidence.
- Developed structured lesson plans and assessments aligned with program goals and industry standards.
Clinic Lead Optician
2 Years 1 Month- Trained and mentored junior opticians to enhance skills and improve service quality and troubleshooting skills.
- Oversaw daily operations, ensuring compliance with company policies and standards.
- Developed efficient workflows, resulting in reduced wait times for customers.
Education
Bachelor of Science - Biopharmaceuticals
Associate of Science - Vision Care
Skills
Coaching and talent development
Team leadership
Time management
Decision-making
Organization
Bilingual (fluent in English and Spanish)
Computer Skills: Teams
Outlook
PowerPoint
Excel
Word.
Certification
NCLE
ABO
Licensed Optician - FL
Languages
Spanish
Native or Bilingual
Timeline
Adjunct Professor
Miami Dade College - Medical Campus
08.2020 - 06.2022Read More
Optical Licensed Manager
BJ's Wholesale Club (Optical)
02.2019 - CurrentRead More
Clinic Lead Optician
Stanton Optical
01.2017 - 02.2019Read More
Miami Dade College
Bachelor of Science from Biopharmaceuticals
Read More
Miami Dade Medical Campus
Associate of Science from Vision Care
Read More