Justin Marler
Livonia
Summary
Experienced Insurance Professional, Multi-Unit Restaurant Operations Manager and Wellness Coach Seeking Career Expansion
Overview
1
1
Language
1
1
Certification
22
22
years of professional experience
Work History
Licensed Insurance Producer / Account Manager
Mark Ismail Agency
Livonia, MI
07.2020 - Current
- Built and maintained client relationships, enhancing policy satisfaction and retention rates
- Evaluated clients' needs to recommend appropriate coverage options and policy adjustments.
- Trained and coached new agents on system, carrier, and client processing to improve onboarding experience
- Train and coach new agents on system, carrier and client processing
- Developed and maintained strong client relationships through personalized insurance solutions.
District Manager/Multi-Unit Manager
Panera Bread
Novi, MI
05.2017 - 07.2020
- Managed and oversaw 120+ employees, including hiring and training associates, assistant managers, and general managers
- Maintain Food Waste below 3% along with weekly inventory counts with single store sales volume exceeding $4.5 million annually
- Assisted market director in driving sales growth across in-store, Drive-Thru, and delivery channels
- Managed and maintained cleanliness and organization standards in all market cafes.
- Directed operational strategies to enhance customer satisfaction across multiple locations.
General Manager/District Manager
Ruby Tuesday
Farmington Hills, MI
06.2013 - 05.2017
- Managed and oversaw 90+ employees, reducing labor cost to below 18%
- Improve Guest Counts, Sales and Profit as well as developing and training newly hired Managers
- Assisted in managing cost areas by identifying inefficiencies and implementing cost-saving measures. and inventory to manageable levels including cost and labor forecasting.
- Focused on increasing guest counts through targeted marketing strategies and promotions., Sales and Profit as well as developing and training newly hired Managers
- Monitored and ensured staff adhere to all company policies and procedures
Assistant General Manager (AGM)
Logan's Roadhouse
Canton, MI
05.2010 - 06.2013
- Trained newly hired servers and bartenders on up-selling techniques, processing orders and payments through the POS system, and providing guest service.
- Processed all EOD reports, including bank deposits, cost forecasting, and labor forecasting.
- Managed liquor, beer, and wine inventory and reduced bar costs.
- Assisted general manager in managing costs and inventory to maintain operational efficiency.
General Manager
Montana's Steak & Seafood
Westland, MI
11.2004 - 04.2010
- Interviewed, hired, scheduled, and managed all restaurant staff, including 30+ employees.
- Designed and developed innovative menus to enhance customer experience and drive sales.
- Manage all restaurant expenses, including budget setting, food and labor cost as well as maintaining food and bar inventory.
- Design and develop new menus.
Education
Personal Training / Nutritional Science
National Personal Training Institute of Michigan
Rochester Hills, MI06-2005
High School Diploma - undefined
Wayne Memorial High School
01-2004
Skills
- Client relationship management
- Client management
- Talent management
- Closing sales
- Operations management
- Business operations
- Territory management
- Talent development
- Training & Development
- Leadership development
- Senior leadership
- Customer relationship building
- Relationship building
- Hospitality operations
- Business coaching
Certification
Property & Casualty License, July 2020 to Present,
TIPS Certified, July 2016 to Present
ISSA Personal Trainer, June 2004 to June 2028
ServSafe Manager, July 2014 to July 2024, Servsafe Certified
NRFSP Certified, July 2015 to July 2020, National Registry of Food Safety Professionals
Languages
English
Timeline
Licensed Insurance Producer / Account Manager
Mark Ismail Agency
07.2020 - Current
District Manager/Multi-Unit Manager
Panera Bread
05.2017 - 07.2020
General Manager/District Manager
Ruby Tuesday
06.2013 - 05.2017
Assistant General Manager (AGM)
Logan's Roadhouse
05.2010 - 06.2013
General Manager
Montana's Steak & Seafood
11.2004 - 04.2010
High School Diploma - undefined
Wayne Memorial High School
Personal Training / Nutritional Science
National Personal Training Institute of Michigan
Additional Accomplishments
- 2011-2013 - #1 Store in the District and #3 in the company P&L and Balanced Scorecard (Logan's Roadhouse, Canton)
- 2014 - #1 Balanced Business Report in the Region (Ruby Tuesday, Farmington Hills)
- 2015 - 2017 Top 5 in Balanced Business Report in consecutive years out of 97 stores in the Region (Ruby Tuesday, Plymouth)
- 2016 - 2017 - #1 Store in the Region and #2 Store in the Company in Balanced Business Report (Ruby Tuesday, Plymouth)
- 2017 - 2019 - Top sales in the market including sales vs LY with sales above $4.5 million annually (Panera, Novi)