Alicia Glass-Jamerson
Mortgage Processor
Overland Park,KS
Summary
Astute Loan Processor bringing three years of experience in banking and financial positions. Work well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between bank and customer.
Overview
9
9
years of professional experience
Work History
Mortgage Processor
LeaderOne Financial
OVERLAND PARK, KS
07.2019 - Current
- Resolve issues with mortgages and titles
- Processes invoices
- Data entry of invoices and account information on a computer
- Communicate with customers over the phone on a daily basis, on average 50 calls per day
- Scan & file documents
- Notary affidavits
Senior On-Site Service Specialist, Engineering Assistant, Re-disclosure Specialist
Apria Healthcare, US Bank
04.2016 - 04.2019
- Worked closely with engineers, project managers, and other departments to best meet customer needs
- Scheduled site surveys, ensured fiber and equipment was built at customers’ locations
- Confirmed that permits were completed, and systems updated for installation
- Accessed and utilized multiple database systems, uploaded documents to US Bank Cloud
- Assisted customer over the phone and via email daily
Administrative Assistant
Sprint Mobile Media Network Logistics
03.2007 - 12.2007
- Provided project management and support for the Sprint Mobile Media Network team by ensuring the team had the hardware and software necessary for success
- Organized sales meetings nationally and locally in multiple cities
- Recognized for effective production of team meetings, outside quarterly sales meetings, and Sprint offsite gatherings
Program Coordinator
UM Church of the Resurrection
10.2004 - 02.2007
- Managed singles adult ministry program which included monitoring budget, planning events, and leading volunteers
- Managed annual fiscal budget and handled accounts receivable and accounts payable
- Updated and maintained databases in “Shelby” and managed Outlook calendars
- Recruited, trained, and managed 3 volunteer groups, providing training and guidance to volunteer leaders so they could independently coordinate team events.
Education
BA - Journalism, Advertising/Public Relations, Communications/Marketing
Wichita State University
Skills
- Processing procedures
- Information Verification
- Created reports
- Planning and Coordination
- MS Office
- Excellent Communication
- Good Telephone Etiquette
Timeline
Mortgage Processor
LeaderOne Financial
07.2019 - Current
Senior On-Site Service Specialist, Engineering Assistant, Re-disclosure Specialist
Apria Healthcare, US Bank
04.2016 - 04.2019
Administrative Assistant
Sprint Mobile Media Network Logistics
03.2007 - 12.2007
Program Coordinator
UM Church of the Resurrection
10.2004 - 02.2007
BA - Journalism, Advertising/Public Relations, Communications/Marketing
Wichita State University
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