Amy Love
Harrisburg,PA
Overview
14
14
years of professional experience
Work History
Mortgage Processor
CMG Home Loans
10.2022 - Current
- Review financial statements and contacted institutions and customers to clarify details.
- Contribute to team's success in exceeding monthly loan processing targets through diligent work ethic and efficient task management.
- Educated loan officers regarding data searches, operation and loan report retrievals.
- Verify credit histories, personal references and employment backgrounds for each applicant.
- Maintain accurate records of loan processing activities and documents in lending software system.
- Prepare file for final clear-to-close by underwriting.
- Track loan status and updated applicant information to inform team of any changes to applicants' financial situation.
- Optimized workflow efficiency by prioritizing tasks based on client needs and deadlines, ensuring timely completion of loans.
- Maintained compliance with industry regulations through vigilant adherence to guidelines and ongoing training.
Processing Team Lead
McLean Mortgage Corporation
08.2019 - 10.2022
- Led a team of processors, ensuring accurate and timely completion of tasks.
- Resolved complex issues quickly, minimizing downtime and maintaining high levels of client satisfaction.
- Mentored junior staff members, fostering professional growth and skill development within the team.
- Established measurable performance metrics that allowed the team to track progress against key objectives continuously.
- Worked with upper management to improve efficiencies and process flows.
- Led training for entire processing department for different loan types (USDA).
- Processed loans for multiple loan officers.
Squad Leader/Processing Team Lead
CrossCountry Mortgage
04.2019 - 08.2019
- Helped to lead the company with the crossover change from GMH Mortgage to CrossCountry Mortgage through training.
- Worked with corporate to transition processes from GMH to CrossCountry.
- Processed loans to ensure all aspects of the transition went smoothly.
Squad Leader/Processing Team Lead
GMH Mortgage
02.2010 - 04.2019
- Oversaw the lending pipeline for 2 of 5 squads within the company from origination to closing.
- Organized pipeline calls to make sure processing and origination were working together to close their loans on time.
- Reviewed and sent reports on closings, CD's and clear to close milestones.
- Processed a small pipeline of loans to keep current on processes.
- Directly supervised the processors within my two squads.
Education
Bachelor of Science - Business Education
Shippensburg University of Pennsylvania
Shippensburg, PASkills
- Government Lending
- Strong Communication Skills
- Processing procedures
- Fraud Detection Capabilities
- Pipeline Management
- Mortgage Loan Processing
- Problem-Solving
Timeline
Mortgage Processor
CMG Home Loans
10.2022 - Current
Processing Team Lead
McLean Mortgage Corporation
08.2019 - 10.2022
Squad Leader/Processing Team Lead
CrossCountry Mortgage
04.2019 - 08.2019
Squad Leader/Processing Team Lead
GMH Mortgage
02.2010 - 04.2019
Bachelor of Science - Business Education
Shippensburg University of Pennsylvania