Overview
Work History
Education
Skills
Timeline
Generic

Amy Love

Harrisburg,PA

Overview

14
14
years of professional experience

Work History

Mortgage Processor

CMG Home Loans
10.2022 - Current
  • Review financial statements and contacted institutions and customers to clarify details.
  • Contribute to team's success in exceeding monthly loan processing targets through diligent work ethic and efficient task management.
  • Educated loan officers regarding data searches, operation and loan report retrievals.
  • Verify credit histories, personal references and employment backgrounds for each applicant.
  • Maintain accurate records of loan processing activities and documents in lending software system.
  • Prepare file for final clear-to-close by underwriting.
  • Track loan status and updated applicant information to inform team of any changes to applicants' financial situation.
  • Optimized workflow efficiency by prioritizing tasks based on client needs and deadlines, ensuring timely completion of loans.
  • Maintained compliance with industry regulations through vigilant adherence to guidelines and ongoing training.

Processing Team Lead

McLean Mortgage Corporation
08.2019 - 10.2022
  • Led a team of processors, ensuring accurate and timely completion of tasks.
  • Resolved complex issues quickly, minimizing downtime and maintaining high levels of client satisfaction.
  • Mentored junior staff members, fostering professional growth and skill development within the team.
  • Established measurable performance metrics that allowed the team to track progress against key objectives continuously.
  • Worked with upper management to improve efficiencies and process flows.
  • Led training for entire processing department for different loan types (USDA).
  • Processed loans for multiple loan officers.

Squad Leader/Processing Team Lead

CrossCountry Mortgage
04.2019 - 08.2019
  • Helped to lead the company with the crossover change from GMH Mortgage to CrossCountry Mortgage through training.
  • Worked with corporate to transition processes from GMH to CrossCountry.
  • Processed loans to ensure all aspects of the transition went smoothly.

Squad Leader/Processing Team Lead

GMH Mortgage
02.2010 - 04.2019
  • Oversaw the lending pipeline for 2 of 5 squads within the company from origination to closing.
  • Organized pipeline calls to make sure processing and origination were working together to close their loans on time.
  • Reviewed and sent reports on closings, CD's and clear to close milestones.
  • Processed a small pipeline of loans to keep current on processes.
  • Directly supervised the processors within my two squads.

Education

Bachelor of Science - Business Education

Shippensburg University of Pennsylvania
Shippensburg, PA

Skills

  • Government Lending
  • Strong Communication Skills
  • Processing procedures
  • Fraud Detection Capabilities
  • Pipeline Management
  • Mortgage Loan Processing
  • Problem-Solving

Timeline

Mortgage Processor

CMG Home Loans
10.2022 - Current

Processing Team Lead

McLean Mortgage Corporation
08.2019 - 10.2022

Squad Leader/Processing Team Lead

CrossCountry Mortgage
04.2019 - 08.2019

Squad Leader/Processing Team Lead

GMH Mortgage
02.2010 - 04.2019

Bachelor of Science - Business Education

Shippensburg University of Pennsylvania

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Amy Love