Alicia Gotay
The Bronx
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service and making people feel welcomed and heard.
Overview
7
7
years of professional experience
Work History
Sales Associate
H&M Hennes & Mauritz
03.2024 - Current
- Welcomed customers and assisted them in finding products that met their needs
- Maintained garment presentation by ensuring clothes were neatly arranged on hangers and displays were organized
- Assisted with inventory processing, including unpacking shipments, scanning items, hanging garments, and placing them in the correct sections
- Enrolled customers in the store membership program, explaining benefits and promotions
Sales Associate
American Eagle Outlet
08.2022 - 11.2022
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Crew Member
Macdonald's
04.2021 - 06.2022
- Help customers take orders at the kiosk
- Returned money if needed
- Counted money for the register
- Bagged food
- Made fries
- Made customers happy to be there and get food
- Always in a good mood
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
Urban Uniform Store Popup Shop
Team Member
07.2018 - 09.2018
- Find the school the customer is looking for
- helped customers find the right size
- Put the school logo on school gym clothes
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Summer Youth Employee
SYEP
07.2018 - 08.2018
- Lead small groups of children
- Supervise campers
- Plan programs for the kids
- Made sure they left with their parents at the end of the day
- Assisted in preparing recreational materials and supplies for each activity.
Education
Bachelor of Arts - Human Development
SUNY Oswego State University
Psychology
CUNY Lehman College
05-2027
high school Diploma -
New Visions Charter High School of Humanities II
Tinton, Bronx, NY06.2022
Skills
- Communication
- Time Management
- Customer Service
- Listener
- Stocking and Replenishing
- Multitasking Strengths
- Product and Service Sales
- Teamwork and Collaboration
- Folding Clothes
- Store Opening and Closing
- Excellent People Skills
- Verbal Communication
Additional Information
- AWARDS , Honor roll 85+ Honor Society (In high school)
- I like to Bake & Do hair
Timeline
Sales Associate
H&M Hennes & Mauritz
03.2024 - Current
Sales Associate
American Eagle Outlet
08.2022 - 11.2022
Crew Member
Macdonald's
04.2021 - 06.2022
Urban Uniform Store Popup Shop
Team Member
07.2018 - 09.2018
Summer Youth Employee
SYEP
07.2018 - 08.2018
Bachelor of Arts - Human Development
SUNY Oswego State University
Psychology
CUNY Lehman College
high school Diploma -
New Visions Charter High School of Humanities II
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