Alicia Granados
Summary
Driven professional with a track record of enhancing workplace cleanliness and customer satisfaction at Adriana's House Cleaning and Walmart. Excelled in planning and organization, and customer service, consistently meeting deadlines with meticulous attention to detail. Achieved high ratings by leveraging decision-making skills and marketing knowledge to exceed customer expectations.
Overview
2
2
years of professional experience
Work History
Cleaner
Adriana's House Cleaning
09.2023 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Medical Receptionist
Injury Clinic
09.2023 - 12.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Personal Shopper
Walmart
11.2022 - 08.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
Ogden High School
Ogden, UT05.2022
Skills
Customer Service
Reliability and punctuality
Planning and Organization
Attention to Detail
Decision-Making
Advertising and marketing
Appointment Scheduling
Telephone Etiquette
Front Desk Operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
References
Sandra Rodriguez Adriana Granados
(801) 941-0108 (385) 626-4050
Timeline
Cleaner
Adriana's House Cleaning
09.2023 - Current
Medical Receptionist
Injury Clinic
09.2023 - 12.2023
Personal Shopper
Walmart
11.2022 - 08.2023
High School Diploma -
Ogden High School