Alicia Gregory
Grove City,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Data Entry specialist adept at developing and maintaining databases. Certified in 10-key and highly skilled at creating effective organizational and filling systems. Detail-oriented and organized Customer Support extensively trained in spreadsheets, transcription, word processing and desktop publishing.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Tosoh Bioscience
Grove City, OH
02.2019 - Current
- Taking approximately 20 inbound phone calls daily
- Entered customers orders via email, phone, fax, web orders, EDI, SalesLogix
- Managing over 200+ emails daily
- Highly effective problem solving, communication, organization and time management skills
- Basic Microsoft Office software and email applications.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Provided primary customer support to internal and external customers
- Cross-trained and provided back up for customer service managers
Lab Technician
Alloy Polymers, Inc
Gahanna, OH
07.2017 - 02.2019
- Maintained spreadsheets for accurate data collection.
- Tracked collected plastic by initialing, dating and noting times of collection
- Oversaw items in inventory and reordered before supplies diminished
- Interpreted and documented results of tests into active databases and communicated results to internal customers
- Performed testing and quality control using approved laboratory procedures and instrumentation
- Maintained documentation on tests performed in lab
Customer Service Representative
ODW Logistics, Inc
Columbus, OH
07.2014 - 07.2017
- Shipping and receiving
- Inputting data into computer, proficient in excel spreadsheets
- Answering phone calls
- Proficient in SAP and shipping program Symmetry
- Go-to" person for several different accounts.
- Provided primary customer support to internal and external customers
Pick 'N Pack Warehouse Worker
Store / Gardner Inc
Columbus, OH
04.2014 - 07.2014
- Packaged lawn equipment and parts into boxes for shipping
- Picked parts and equipment for packers to box up for shipping
- Ability to maneuver through different systems to make sure all items were boxed up for shipping
- Started training new employees after only being employees for 3 weeks.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Customer Service Representative
Staffmark / Funai Corp
Columbus, OH
01.2012 - 03.2014
- Troubleshot customers equipment such as DVD, VHS, Blu-Ray players
- Assisted customers with taking and placing orders, and taking customers information
- Ability to multi-task
- Proficient with Microsoft Office tools such as Excel and Powerpoint
- Able to type 90+wpm
- Answered Funai emails from customers consisting of comments or complaints. Researched issues and resolved situation with customers.
Customer Service Representative
Teleperformance
Columbus, OH
10.2008 - 01.2012
- Ability to maneuver through multiple systems, skills in providing great customer service, ability to type 90+wpm, skilled in de-escalating irate customers.
Education
Some College (No Degree) - Medical Insurance Billing
Everest Institute
Gahanna, OH 10.2008 - 05.2009
High School Diploma Or GED -
Grove City High School
Grove City, OH 08.2001 - 05.2005
Skills
Complaint resolution
Report preparation
Order fulfillment
Medical terminology knowledge
Shipping procedures understanding
Professional telephone demeanor
Stock management
Money handling abilities
Multi-line phone talent
Recordkeeping strengths
Receiving support
Warehousing functions
Stocking and replenishing
Administrative support
Timeline
Customer Service Representative
Tosoh Bioscience
02.2019 - Current
Lab Technician
Alloy Polymers, Inc
07.2017 - 02.2019
Customer Service Representative
ODW Logistics, Inc
07.2014 - 07.2017
Pick 'N Pack Warehouse Worker
Store / Gardner Inc
04.2014 - 07.2014
Customer Service Representative
Staffmark / Funai Corp
01.2012 - 03.2014
Some College (No Degree) - Medical Insurance Billing
Everest Institute
10.2008 - 05.2009
Customer Service Representative
Teleperformance
10.2008 - 01.2012
High School Diploma Or GED -
Grove City High School
08.2001 - 05.2005