Alicia Griffin
Starbucks
Linesville,PA
8
years of professional experience
Professional with strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Barista Trainer
11 Months- Trained new baristas on drink preparation techniques and customer service best practices.
- Provided exceptional customer service, resolving issues to maintain a positive store atmosphere.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed inventory levels, ensuring timely restocking of supplies to meet customer demand.
Medication Technician
11 Months- Administered medications accurately to residents
- Maintained accurate medication records using electronic health record systems.
- Prepared medication doses accurately by following medication administration record.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Ensured accurate charting of intake, output, and routine observations in medical records.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Monitored vital signs and documented patient conditions accurately for nursing to review.
Parts and Power Equipment Salesperson
1 Year 5 Months- Worked to build relationships with customers and built potential for additional sales.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
Receptionist
4 Years 9 Months- Scheduled multiple appointments via phone, social media and in person
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Graduate
Skills
Customer care
Dependability
Time management
Verbal and written communication
Multitasking and prioritization
Team player
Problem-solving
Team leadership
Exceptional customer service
Timeline
Barista Trainer
Starbucks
11.2025 - CurrentRead More
Medication Technician
Juniper Village
12.2024 - 11.2025Read More
Parts and Power Equipment Salesperson
Saegertown Hardware
07.2023 - 12.2024Read More
Receptionist
Vintage Roots Hair Salon
09.2018 - 06.2023Read More
Cambridge Springs High School
Graduate
Read More