Jacob Luna
Mission Viejo,CA
Summary
Dedicated barista trainer with ample experience in providing exceptional service by understanding and anticipating customer needs. Adept at cultivating a team culture through a patient, friendly, and determined nature. Experienced in employee oversight and maximizing team efficiency. Motivated to grow and take on challenging roles.
Overview
6
6
years of professional experience
Work History
Barista Trainer
Starbucks
Laguna Woods, CA
03.2023 - Current
- Collaborates closely with shift supervisors to deliver the highest quality service in accordance with health and sanitation guidelines.
- Creates a positive learning environment through mentorship and coaching rooted in patience and understanding.
- Contributes to an environment of positivity and inclusivity to boost team performance and morale.
- Delivers exceptional customer service in a timely manner while sustaining a calm demeanor.
Shift Leader
Pengo Drink Station
Mission Viejo , CA
08.2021 - 05.2023
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Shift Leader
Dairy Queen Grill & Chill
Aliso Viejo , CA
04.2019 - 08.2021
- Maintained cleanliness and organization of the store environment to ensure efficiency and safety.
- Delegated tasks to employees and monitored activities and task completion.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Education
Bachelor of Arts - English
Arizona State University
Tempe08-2025
Skills
- Time Management
- Problem Resolution
- Customer Care
- Cleanliness Standards
Timeline
Barista Trainer
Starbucks
03.2023 - Current
Shift Leader
Pengo Drink Station
08.2021 - 05.2023
Shift Leader
Dairy Queen Grill & Chill
04.2019 - 08.2021
Bachelor of Arts - English
Arizona State University
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