Jahnya Clarke
The Bronx,NY
Summary
Customer-focused professional with extensive experience in sales and service. Trained new employees on promotional strategies and upselling techniques. Skilled in POS systems, inventory management, and payment processing while maintaining a clean and organized environment. Committed to creating positive interactions that enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Barista Trainer
Starbucks 240 park south
New York, New York
02.2025 - Current
- Trained new baristas in drink preparation and customer service standards to ensure consistent quality and satisfaction.
- Maintained inventory of supplies and facilitated timely restocking processes.
- Conducted regular quality assessments of beverages to uphold brand standards.
- Guided new employees on procedures and policies while facilitating customer interactions, maintaining cleanliness, and processing orders.
- Conducted on-site trainings for baristas in brewing techniques and customer service etiquette to enhance overall guest experience.
- Accepted cash and credit card payments, issued receipts and provided change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Welcomed guests warmly to create a positive dining atmosphere.
Babysitter
Self-employeed
New York, New York
02.2023 - Current
- Supervised children's activities, ensuring safety and engagement during playtime.
- Guided children through homework, enhancing understanding and promoting academic growth.
- Communicated regularly with parents about children's progress and daily experiences.
- Created engaging games and crafts that fostered creativity and learning in children.
- Supervised children in a safe environment during parents' absence.
- Exhibited patience and understanding, cultivating a supportive environment for children's emotional well-being.
Desk Clerk
High School
New York, New York
01.2023 - 02.2025
- Coordinated student check-ins and visitor registrations to ensure smooth operations.
- Provided information to students, parents, and staff promptly.
- Addressed inquiries via phone and in-person, ensuring clear communication and resolution.
- Maintained accurate records of attendance and student activities.
- Supported school event coordination and logistics to enhance engagement.
Education
High School Diploma -
Mont Hall Bronx High School
New York 05-2023
Some College (No Degree) - Fashion Marketing
LIM College
New York, NYSkills
- Employee training
- Customer service
- Customer engagement
- Time management
- Task prioritization
- Time organization
- Attention to detail
- Team collaboration
- Adaptability to change
- Effective communication
- Active listening
- Child supervision
Timeline
Barista Trainer
Starbucks 240 park south
02.2025 - Current
Babysitter
Self-employeed
02.2023 - Current
Desk Clerk
High School
01.2023 - 02.2025
High School Diploma -
Mont Hall Bronx High School
Some College (No Degree) - Fashion Marketing
LIM College