Supportive professional with detailed knowledge of industry practices and skill to provide long-term success for companies. Trained multiple POS systems, sales and negotiation skills. Known for being a results oriented leader in all environments.
Overview
9
9
years of professional experience
Work History
Barista Trainer
Starbucks
White Marsh, MD
04.2021 - Current
Handled cash and processed payments accurately to avoid errors.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Customized training strategies based on individual barista knowledge, experience and strengths.
Maintained regular and consistent attendance and punctuality.
Completed successful daily cash audits to correctly balance drawers at end of shifts.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Spa Manager
Spartea - The Pink Door Spa
Baltimore, MD
06.2016 - 07.2021
Oversaw upkeep of entire facility and notified maintenance for service repairs.
Generated reports to track spa performance and make recommendations for improvement.
Created party plans with little girls between 4-12 years old.
Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
Organized spa products and materials through a proprietary inventory system.
Maintained 3-4 employees year-round based on spa demand.
Recommended spa treatments and services, boosting sales and bringing in new clientele
Babysitter
Care.com Inc
Baltimore
01.2014 - 07.2020
Guided school homework and read bedtime stories to support development.
Administered medications, following strict instructions from parents and medical labels.
Taught children basic life skills, manners and personal hygiene.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Volunteer
Friends School Of Baltimore
Baltimore, MD
09.2015 - 04.2019
Created educational materials to convey important information about gun violence to service recipients.
Provided administrative support to department leads to help organize events and fundraisers.
Assisted with gathering students and participants for City Hall Rally.
Supported peers through development of new life skills, positive debate strategies, and research methods to qualify community issues..