Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus Andrews

Rialto,CA

Summary

Motivated and creative problem solver always aiming to meet and exceed expectations. Background includes customer service, training and working in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members.

Overview

11
11
years of professional experience

Work History

Barista Trainer

Starbucks
10.2019 - Current
  • Provided coaching and mentoring to employees.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Cleaned counters, machines, utensils, and seating areas daily.

Shift Manager

Del Taco
03.2013 - 03.2021
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Managed company metrics such as labor costs, stock/inventories, and speed of service.

Volunteer Graphic Designer/Illustrator

Ontario City Library
10.2019 - 01.2020
  • Created digital image files for use in digital and traditional printing methods.
  • Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
  • Created original artwork for range of print, web and video projects.
  • Utilized Adobe Creative Suite to develop creative designs.

Education

Bachelor of Arts - Graphic Design

California State University - San Bernardino
San Bernardino, CA
06.2018

High School Diploma -

Wilmer Amina Carter High School
Rialto, CA
05.2011

Skills

  • Cash Handling
  • Exceptional customer service
  • Creative Solution Development
  • Coaching and Development
  • Adaptive and creative
  • Performance Improvement
  • Quality Assurance

Timeline

Barista Trainer

Starbucks
10.2019 - Current

Volunteer Graphic Designer/Illustrator

Ontario City Library
10.2019 - 01.2020

Shift Manager

Del Taco
03.2013 - 03.2021

Bachelor of Arts - Graphic Design

California State University - San Bernardino

High School Diploma -

Wilmer Amina Carter High School
Marcus Andrews