Marcus Andrews
Rialto,CA
Summary
Motivated and creative problem solver always aiming to meet and exceed expectations. Background includes customer service, training and working in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members.
Overview
11
11
years of professional experience
Work History
Barista Trainer
Starbucks
10.2019 - Current
- Provided coaching and mentoring to employees.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cleaned counters, machines, utensils, and seating areas daily.
Shift Manager
Del Taco
03.2013 - 03.2021
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed company metrics such as labor costs, stock/inventories, and speed of service.
Volunteer Graphic Designer/Illustrator
Ontario City Library
10.2019 - 01.2020
- Created digital image files for use in digital and traditional printing methods.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Created original artwork for range of print, web and video projects.
- Utilized Adobe Creative Suite to develop creative designs.
Education
Bachelor of Arts - Graphic Design
California State University - San Bernardino
San Bernardino, CA06.2018
High School Diploma -
Wilmer Amina Carter High School
Rialto, CA05.2011
Skills
- Cash Handling
- Exceptional customer service
- Creative Solution Development
- Coaching and Development
- Adaptive and creative
- Performance Improvement
- Quality Assurance
Timeline
Barista Trainer
Starbucks
10.2019 - Current
Volunteer Graphic Designer/Illustrator
Ontario City Library
10.2019 - 01.2020
Shift Manager
Del Taco
03.2013 - 03.2021
Bachelor of Arts - Graphic Design
California State University - San Bernardino
High School Diploma -
Wilmer Amina Carter High School