Isaiah Good
Sarasota,FL
Summary
Dynamic leader and adept communicator with proven expertise in employee coaching and development, honed at companies like Starbucks. Excels in creating efficient, customer-centric environments, significantly enhancing customer satisfaction and retention. Skilled in inventory management and compliance training, with a talent for fostering team unity and exceeding performance goals.
Overview
6
6
years of professional experience
Work History
Barista Trainer
Starbucks
Sarasota, FL
08.2021 - 06.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Controlled line and crowd with quick, efficient service.
Commercial Cleaner
All Surface Janitorial
Sarasota, FL
01.2018 - 06.2022
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
- Ensured compliance with environmental regulations by using eco-friendly products whenever possible during cleaning activities.
Barista Manager
Java Dawg Coffee
Sarasota, FL
10.2020 - 08.2021
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Front of House Staff Member
Chic-Fil-A
Sarasota, FL
08.2019 - 10.2020
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
Education
Shepherds Hill
Sarasota, FLSkills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Milk steaming
- Order Taking
- Staff Coaching
- Sales expertise
- Employee Performance Management
- Performance monitoring
- Supply Ordering
- Complaint Handling
- Health codes compliance
- Friendly and outgoing
- Team Player
- Cash Handling
- Excellent memory
- Cash Register Operation
- Active listener
- Performance Improvement
- Adaptive and creative
- Exceptional customer service
- POS Systems
- Opening and closing duties
- Up-selling
- Professional Demeanor
- Safe Food Handling
- Menu Memorization
- POS System Operation
- New Hire Training
- Safe Food Handling Practices
- Beverage Preparation
- Inventory Management
- Clear Communication
- Attention to Detail
- Relationship Building
- Coaching and Development
- Public Speaking
- Decision-Making
- Critical Thinking
- Compliance Training
- Team Exercises
Timeline
Barista Trainer
Starbucks
08.2021 - 06.2024
Barista Manager
Java Dawg Coffee
10.2020 - 08.2021
Front of House Staff Member
Chic-Fil-A
08.2019 - 10.2020
Commercial Cleaner
All Surface Janitorial
01.2018 - 06.2022
Shepherds Hill