Alicia Gross
Elizabethton,TN
Summary
Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Proficient in navigating complex databases while providing detail-oriented services. Aiming to leverage my abilities to successfully fill the role on your team.
Overview
8
8
years of professional experience
Work History
911 EMERGENCY DISPATCHER
Lyon County Emergency Communications Center
Emporia, KS
05.2021 - 01.2024
- Entered, updated and retrieved information from NCIC on wanted persons, stolen property, protection orders, and BOLO alerts.
- Accurately entered data into multiple databases while communicating with callers.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and personnel on duty.
- Monitored various radio frequencies, such as those used by public works departments, school security, law enforcement, fire, and EMS.
- Provided efficient and courteous service to citizens at all times.
- Gathered pertinent information from callers in a calm and professional manner.
- Maintained access to and security of highly sensitive materials.
- Processed high call volumes.
- Provided emergency medical instructions to callers.
- Worked closely with police officers, firefighters and EMS personnel in order to provide the best possible service for the public's safety needs.
HOUSEKEEPING INSPECTOR
Compass Resorts
Destin, FL
04.2018 - 04.2019
- Performed and assisted with cleaning duties as necessary.
- Advised managers, desk clerks, and admitting personnel of rooms ready for occupancy.
- Maintained a positive attitude towards customers at all times when interacting with them directly or indirectly.
- Supervised in-house services, such as laundries, maintenance, and repair, dry cleaning and valet services.
- Monitored housekeeping staff performance by conducting spot checks as well as periodic evaluations.
- Demonstrated ability to inspect rooms and public areas ensuring compliance with safety regulations and housekeeping standards.
- Ensured that supplies and equipment were available in adequate amounts.
- Utilized problem-solving skills to address customer complaints regarding housekeeping services.
CASHIER/ OPERATOR
XD Darkride Interactive Motion Theatre
Destin, FL
01.2016 - 02.2018
- Accurately processed customer payments using cash, credit cards, and checks.
- Developed strong customer service skills by providing efficient and accurate service.
- Reconciled daily sales reports at the end of each shift to verify accuracy of transactions.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Monitored riders during their experience on the attraction, offering help or guidance as needed.
- Provided friendly and professional customer service to guests at all times.
Education
Certification - Interactive Multimedia Design
Flint Hills Technical College
Emporia, KS05-2020
High School Diploma - undefined
Fort Walton Beach High School
Fort Walton Beach, FL05-2016
Skills
- Prioritization
- Multitasking Abilities
- Attention to Detail
- Interpersonal Skills
- Data Entry
- Effective Communication
- Customer Service
- Professionalism
- Teamwork and Collaboration
- Information Security
Timeline
911 EMERGENCY DISPATCHER
Lyon County Emergency Communications Center
05.2021 - 01.2024
HOUSEKEEPING INSPECTOR
Compass Resorts
04.2018 - 04.2019
CASHIER/ OPERATOR
XD Darkride Interactive Motion Theatre
01.2016 - 02.2018
High School Diploma - undefined
Fort Walton Beach High School
Certification - Interactive Multimedia Design
Flint Hills Technical College