Alicia Grubb
Corbin ,KY
Summary
Dynamic Case Manager with proven expertise at Knox County Child Support Office, excelling in problem-solving and case documentation. Skilled in adapting strategies to meet client needs, ensuring compliance and confidentiality. Committed to empowering clients through education on available resources, enhancing their decision-making capabilities.
Overview
15
15
years of professional experience
Work History
Case Manager
Knox County Child Support Office
07.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Case Manager
Cumberland Valley Regional Housing Authority
07.2020 - 05.2022
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Pharmacy Technician
Hinkle Hometown Drug
08.2019 - 07.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Direct Care Staff Member
Appalachian Children's Home
01.2011 - 04.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Housing Specialist
Cumberland Valley Regional Housing Authority
01.2011 - 04.2016
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
Receptionist Administrator
Paul Baker Attorney- At- Law
01.2010 - 01.2011
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Education
High School Diploma -
Barbourville Independent High School
Barbourville, KY05-2003
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
Timeline
Case Manager
Knox County Child Support Office
07.2022 - Current
Case Manager
Cumberland Valley Regional Housing Authority
07.2020 - 05.2022
Pharmacy Technician
Hinkle Hometown Drug
08.2019 - 07.2020
Direct Care Staff Member
Appalachian Children's Home
01.2011 - 04.2016
Housing Specialist
Cumberland Valley Regional Housing Authority
01.2011 - 04.2016
Receptionist Administrator
Paul Baker Attorney- At- Law
01.2010 - 01.2011
High School Diploma -
Barbourville Independent High School
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