Alicia Guetle
Bellingham
Summary
Highly motivated psychology student at Western Washington University with experience in customer service, sales, and academic research. Skilled in client relations, front desk operations, and independently managing fast-paced environments. Experienced in psychology research, including conducting literature reviews, qualitative data coding, and preparation of research findings in APA format. Recognized for strong communication skills, attention to detail, and the ability to balance professional responsibilities with academic research commitments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Club Pilates
Bellingham
06.2025 - Current
- Manage front desk operations while providing excellent customer service.
- Support membership growth and strong renewal rates through effective sales techniques.
- Apply customer service and sales skills to increase retail and membership sales.
- Prioritize efficient workout traffic flow while maintaining high service standards.
- Consistently maintain a clean and safe studio for members.
Sales Associate
Orange Theory Fitness
Auburn
12.2023 - 12.2024
- Oversee front desk operations, ensuring top-tier customer service and surpassing sales goals.
- Achieved significant membership growth and high renewal rates through effective sales strategies.
- Utilize strong customer service and sales skills to drive retail and concession sales.
- Focus on maximizing workout traffic and maintaining exceptional service standards.
- Consistently meet and exceed key performance indicators for the fitness studio.
Barista
Starbucks
Auburn
10.2021 - 12.2023
- Handled store opening/closing, cash handling, and security protocols, ensuring smooth operations.
- Built strong customer relationships, enhancing customer satisfaction and loyalty.
- Consistently prepared high-quality beverages and food products, maintaining brand standards.
- Proactively identified and addressed customer needs, improving overall store experience.
Education
Bachelor of Science - Psychology
Western Washington University
Bellingham, WA06-2026
Associates in Art - Auburn, WA
Green River Community College
Auburn, WA06-2024
Skills
- Customer service
- Relationship building
- Administrative skills
- Data analysis
- Team collaboration
- Organization
- Analytical and critical thinking
- Problem resolution
- Proficient in Microsoft Suite, SPSS, and Qualtrics
- Effective communication
- Publication preparation
Certification
Social and Behavioral Research, CITI Program, 09/01/25
Publications
Guetle A. (in press). Making America Stressed Again: The Mental Health Effects of The Trump Administration on Immigrants and Transgender Individuals. Occam’s Razor, Western Washington University.
Research
Research Assistant 09/25 - Present, Western Washington University
In Social Psychology, Prejudice & Discrimination, Principle investigator: Dr. Angela C. Bell
- Participate in weekly lab meetings.
- Test and develop experimental material and design.
- Conduct literature reviews and collect measures for constructs.
- Code qualitative data using Excel.
- Prepare study results for publication in APA style.
Timeline
Front Desk Associate
Club Pilates
06.2025 - Current
Sales Associate
Orange Theory Fitness
12.2023 - 12.2024
Barista
Starbucks
10.2021 - 12.2023
Bachelor of Science - Psychology
Western Washington University
Associates in Art - Auburn, WA
Green River Community College