Alicia Hamilton
Indianapolis,IN
Summary
Experienced Licensed Esthetician with a strong work ethic and exceptional customer service skills. Proven ability to boost client retention through personalized skincare treatments and effective sales techniques. Adaptable team player, committed to ongoing professional development and fostering long term, positive client relationships.
Overview
5
5
years of professional experience
Work History
Licensed Esthetician
Village Day Spa
02.2022 - Current
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Recommended retail products for at-home use.
- Fostered friendly, warm, and exceptional customer experience.
- Assisted in inventory management to ensure adequate product supply while minimizing waste and shrinkage.
- Created repeat business by developing long-term relationships with regular customers.
- Collaborated with team members to create seasonal promotions for spa services and products.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Trained new staff members on proper equipment usage, technique, sanitation protocols, and company policies.
Server
Slapfish Restaurant
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Licensed Esthetician
Woodhouse Day Spa
05.2021 - 01.2022
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Improved clientele retention with exceptional customer service and follow-up care.
- Handled busy schedules and stayed on top of key deadlines.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Receptionist
Ideal Image
02.2021 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
Woodhouse Day Spa
01.2020 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
Education
Licensed Esthetician - Esthetics
Aveda Institute
Carmel05-2021
High School Diploma -
Speedway High School
Speedway, IN05-2013
Skills
- Strong work ethic
- Exceptional customer service
- Leadership experience
- Positive and uplifting attitude
- Sales techniques
- Inventory management
- Adaptability
- Strong communication
Timeline
Server
Slapfish Restaurant
09.2022 - Current
Licensed Esthetician
Village Day Spa
02.2022 - Current
Licensed Esthetician
Woodhouse Day Spa
05.2021 - 01.2022
Receptionist
Ideal Image
02.2021 - 05.2021
Receptionist
Woodhouse Day Spa
01.2020 - 06.2020
Licensed Esthetician - Esthetics
Aveda Institute
High School Diploma -
Speedway High School
Similar Profiles
Paige CampbellPaige Campbell
Social Media Coordinator&Front Desk Receptionist at In The Village A Fine Salon and Day SpaSocial Media Coordinator&Front Desk Receptionist at In The Village A Fine Salon and Day Spa
Leah OrganisciakLeah Organisciak
Mecical Aesthetician at Bella Sante Med Spa/Day SpaMecical Aesthetician at Bella Sante Med Spa/Day Spa
Ashlynn RobersonAshlynn Roberson
Licensed Esthetician at Viva Day Spa & Med SpaLicensed Esthetician at Viva Day Spa & Med Spa