Alicia Hansen
Saratoga Springs,UT
Summary
Dynamic professional with a proven track record at isolved Talent Acquisition, excelling in lead management and team leadership. Skilled in Microsoft Office and customer relationship management, I leverage attention to detail and decision-making abilities to drive results and enhance team performance. Committed to continuous improvement and mentoring for success.
Overview
23
23
years of professional experience
Work History
BDR/Team Leader
isolved Talent Acquisition
Sandy, UT
01.2021 - Current
- Company Overview: form. known as ApplicantPro
- Make and answer phone calls
- Process leads and enter data through Hubspot and Leadpro
- Communicate with data and sales with Sales reps
- Team Manager: Team Meetings, track record of leads, weekly & Monthly reports.
- Form. known as ApplicantPro
Greenhouse Team Member
Snuck Farm
Pleasant Grove, UT
08.2018 - 01.2021
- Harvest, transplant and package produce.
Substitute Teacher
Alpine School District
Alpine, UT
01.2018 - 01.2019
- Provide classroom instructions to students from lesson plans.
Substitute Teacher
Jordan School District
Salt Lake City, UT
02.2007 - 06.2009
- Facilitate Classes in Educators absence
OSBN American Express Trainer
Convergy’s
Cedar City, UT
08.2004 - 12.2004
OSBN American Express Trainer
Convergy’s
Orem, UT
11.2002 - 09.2003
- Provide training for agents on American Express OSBN projects
- Maintain and update reports and records of hours of agents
- Input information using WMS, CTS and timekeeping systems
- Proficient in Word, Excel, Power Point, and Lotus Notes
- Mentoring agents on the phones
Customer Service Rep.
MyFamily.com
Orem, UT
05.2003 - 08.2003
- Process applications for renewing subscriptions
- Assist in Customer Service
- Up-sale customers to larger subscription
Education
Bachelor of Science - Business Management
Utah Valley University
Orem, UT01.2002
Skills
- Microsoft Office
- Decision making
- Attention to detail
- Workflow management
- Teachable
- Quick Learner
- Reporting techniques
- Customer relationship management
Accomplishments
- Top performer at scheduling demonstrations
- Team leader twice at current company
- Science project presentation on speed and scheduling demo’s
- Overcame Physical autoimmune diseases through healthy diet & Lifestyle
- Ran Cottonwood half marathon 2018 & Snow Canyon half marathon 2022
References
- Trey Guernsey, Manager, ApplicantPro, (385) 244-9000
- Page Westover, CCO, Snuck Farm, (801) 718-2650
- Stephanie Asay, Manager, Snuck Farm, (812) 599-8071
- Brooke Zaugg, Friend, (801) 253-1140
References
References available upon request.
Timeline
BDR/Team Leader
isolved Talent Acquisition
01.2021 - Current
Greenhouse Team Member
Snuck Farm
08.2018 - 01.2021
Substitute Teacher
Alpine School District
01.2018 - 01.2019
Substitute Teacher
Jordan School District
02.2007 - 06.2009
OSBN American Express Trainer
Convergy’s
08.2004 - 12.2004
Customer Service Rep.
MyFamily.com
05.2003 - 08.2003
OSBN American Express Trainer
Convergy’s
11.2002 - 09.2003
Bachelor of Science - Business Management
Utah Valley University
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