Alicia Harris Bush
Ludowici,GA
Summary
Results-driven Claims Specialist with 7 years of experience in adjusting personal, casualty, and property loss claims in the financial and insurance sectors. Known for effectively empowering and guiding adjusters, clients, and the community through comprehensive support and education. Demonstrated expertise in cultivating a positive organizational culture and fostering continuous improvement in training, claims administration and client relations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Seven14 Transport LLC
08.2021 - Current
- Maintain payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborate with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintain company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitate onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Manage complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Conduct financial operations optimization and profitability improvement initiatives, resulting in a 15% increase in fiscal performance and a 20% improvement in operational efficiency.
Senior Property Claims Adjuster
State Farm Remote
06.2023 - 05.2024
- Oversaw and meticulously managed property claims, ensuring all cases are processed with precision and in full compliance with company guidelines and industry
regulations. - Conducted comprehensive investigations, including detailed on-site assessments and in-depth interviews, to accurately determine the extent of damages and verify the legitimacy of claims.
- Leveraged advanced claims management software to systematically document findings, determine liability, assess coverage, and authorize payments, maintaining thorough and accurate
records throughout the entire claims process. - Engaged collaboratively with policyholders, contractors, and legal professionals to facilitate prompt and equitable settlements, ensuring both adherence to policy terms
and the highest levels of customer satisfaction.
Claims Customer Care Associate II
Guardian Life Insurance Company Remote
07.2022 - 05.2023
- Managed a high volume of customer inquiries, ensuring accurate and timely resolution for STD,LTD, SDI, FMLA and ADA claims, achieving a 95% resolution rate and maintaining exceptional service standards.
- Demonstrated exceptional customer service skills when communicating with clients and medical professionals, cultivating strong professional relationships that facilitated effective case management.
- Collaborated with medical professionals to verify documentation supporting employee leave requests, maintaining strict confidentiality at all times.
- Coordinated seamless transitions for employees and policyholders returning to work after extended leaves of absence, ensuring appropriate accommodations were made when necessary.
- Conducted comprehensive evaluations of medical records to determine eligibility for benefits accurately and efficiently.
Senior Claims Associate
The Hartford-Remote
09.2021 - 05.2022
- Managed a high-volume caseload effectively, ensuring accurate and timely processing of claims and supporting internal audit documentation with a 95% accuracy rate.
- Provided comprehensive assistance to clients, guiding them through the claims process with meticulous attention to documentation and review, resulting in a 25% increase in client satisfaction scores.
- Fostered positive relationships with clients and collaborated with colleagues to maintain high standards of customer service, contributing to a 20% improvement in overall team performance.
- Approved and processed supplement payments and replacement cost benefit payments.
Senior Online Advisor
Dyson Remote
07.2019 - 08.2021
- Provided expert advice and support to clients, ensuring high-quality, personalized service and maintaining a 95% satisfaction rate and adherence to stringent professionalism standards.
- Maintained detailed records of client interactions, ensuring consistency in advice and follow-up support.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Trained new employees on claims processing procedures, contributing to a well-prepared workforce.
Customer Service Manager
AT&T Mobility
09.2018 - 06.2020
- Managed and improved team productivity, achieving a 30% increase in response efficiency and a 25% faster resolution of customer inquiries.
- Led initiatives that enhanced customer retention by 20% through targeted service improvements and strategic enhancements.
- Conducted performance evaluations and facilitated professional development, resulting in a 15% improvement in team performance metrics and fostering a collaborative team environment.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork, collaboration and customer retention.
Education
Bachelor of Arts - Health Administration
Texas A&M University - Commerce
Commerce, TX12.2024
Associate of Science - Accounting And Business Management
Pierpont Community And Technical College
Fairmont, WV08.2024
Skills
- Insurance Policy Knowledge
- Claims Investigation
- Policy Interpretation
- Damage Assessment
- Critical Thinking
- Property Inspection
- Supplement Payment Processing
- Claims Adjustment
- Customer Service and Support
- Conflict Resolution
Certification
- Insurance Adjuster Certification, 2023
- Georgia Residence License - Independent Adjuster - All lines
Licensed States
- Georgia
- Florida
- Kentucky
- Louisiana
- North Carolina
- Oklahoma
- South Carolina
- Texas
Timeline
Senior Property Claims Adjuster
State Farm Remote
06.2023 - 05.2024
Claims Customer Care Associate II
Guardian Life Insurance Company Remote
07.2022 - 05.2023
Senior Claims Associate
The Hartford-Remote
09.2021 - 05.2022
Human Resources Manager
Seven14 Transport LLC
08.2021 - Current
Senior Online Advisor
Dyson Remote
07.2019 - 08.2021
Customer Service Manager
AT&T Mobility
09.2018 - 06.2020
Bachelor of Arts - Health Administration
Texas A&M University - Commerce
Associate of Science - Accounting And Business Management
Pierpont Community And Technical College