Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Harrison

Jacksonville,FL

Summary

Driven Medical Assistant with extensive experience at White Wilson Medical Center, adept in HIPAA compliance and patient care. Excelled in maintaining medical records and enhancing patient satisfaction. Demonstrated compassion and efficiency, significantly improving clinic workflow and patient experience. Skilled in emergency response (CPR certified), showcasing a commitment to healthcare excellence and patient safety.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Assistant

White Wilson Medical Center
02.2024 - Current
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Receptionist

White Wilson Medical Center
02.2022 - 02.2024
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.

Correctional Officer

State of Florida Department of Corrections
06.2019 - 01.2023
  • Observed behavior of residents individually and in groups.
  • Completed intake paperwork, fingerprints, and searches.
  • Booked new inmates into facility and processed inmates for release.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.

Associate

Walmart
03.2018 - 06.2019
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Utilized customer feedback to improve product offerings.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.

CNA

Shady Acres Health And Rehabilitation
06.2011 - 12.2017
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

Diploma -

Coffee County High School
Douglas, GA
05.2011

Skills

  • HIPAA Compliance
  • Indirect Patient Care
  • Data Entry
  • Medical Terminology
  • Patient Scheduling
  • Payment Collection
  • Procedure Assistance
  • Immunization Administration
  • Electronic Medical Records
  • Insurance Verification
  • Compassionate
  • First Aid
  • CPR

Certification

Medical Assistant

Timeline

Medical Assistant

White Wilson Medical Center
02.2024 - Current

Receptionist

White Wilson Medical Center
02.2022 - 02.2024

Correctional Officer

State of Florida Department of Corrections
06.2019 - 01.2023

Associate

Walmart
03.2018 - 06.2019

CNA

Shady Acres Health And Rehabilitation
06.2011 - 12.2017

Diploma -

Coffee County High School

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