Alicia Helvig
Aurora,CO
Summary
Retail sales professional who excels in fast-paced, deadline-driven environments. Client-focused with broad knowledge of customer service in fields such as, luxury clothing, fine jewelry, and literature.
Overview
8
8
years of professional experience
Work History
Store Manager
Qinti The Peruvian Shop
Denver, Colorado
06.2019 - Current
- Managed daily store operations and ensured a high level of customer satisfaction.
- Supervised and provided ongoing training for staff in customer service and product knowledge.
- Led the creation, documentation, and continuous improvement of Standard Operating Procedures (SOPs) based on workplace needs.
- Developed product displays to enhance the shopping experience for customers.
- Maintained store cleanliness and ensured compliance with health regulations.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Organized promotional events to increase product awareness.
- Implemented efficient systems for tracking stock movement.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Trained staff on display standards and visual presentation techniques.
- Implemented seasonal themes to refresh store visuals and attract customers.
- Supervised daily operations to ensure efficient workflow and team collaboration.
- Trained staff on safety protocols and proper use of equipment.
Bookseller
Tattered Cover Book Store
Denver, CO
03.2018 - 06.2019
- Consulted with customers on the latest books and trends.
- Worked as a team member to provide the highest level of service to customers.
- Maintained visually appealing and effective displays for the entire store.
- Performed projects and completed checklists in an efficient and accurate manner.
- Received and processed cash and credit payments for in-store purchases.
- Placed special merchandise orders for customers.
- Educated customers on product and service offerings.
- Processed shipments and maintained organized stock shelves.
- Marked clearance products with updated price tags.
- Offered direction and gave constructive feedback to motivate team members.
- Assisted customers in selecting books based on interests and preferences.
- Organized and restocked shelves to maintain an inviting shopping environment.
- Processed sales transactions efficiently using the point-of-sale system.
- Provided recommendations for new releases and popular titles to enhance customer experience.
Education
High School Diploma -
Aurora Central High School
Aurora, CO, United StatesSkills
- Detail-oriented
- Inventory control procedures
- Store planning and design
- Cash handling accuracy
- Employee training
- Excellent time management
- Display design
- Bilingual (fluent in Spanish and English)
- Payment processing
- Inventory management
- Staff training
- Customer service
- Employee recruitment
- Store operations
- Flexible schedule
- Store opening and closing procedures
- Store displays
- Retail inventory management
- Training and mentoring
- Recruitment and hiring
Timeline
Store Manager
Qinti The Peruvian Shop
06.2019 - Current
Bookseller
Tattered Cover Book Store
03.2018 - 06.2019
High School Diploma -
Aurora Central High School