Alicia Hernandez
Lubbock,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Receptionist
South West Regional Wound Care Center
Lubbock, TX
10.2024 - Current
- Scheduled appointments, coordinating with healthcare providers and patients.
- Facilitated communication between English and Spanish-speaking parties in both verbal and written forms.
- Trained new staff on insurance verification processes and best practices.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
Loyalty Retention Manager
AT&T Mobility
Lubbock, TX
06.2002 - 10.2024
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
Some College (No Degree) - Business Administration And Management
Wayland Baptist University
Lubbock, TXSkills
- Customer service
- Data analysis
- Appointment scheduling
- Insurance verification
- Team leadership
- Staff management
- Verbal and written communication
- Documentation and reporting
- Scheduling
- Time management
- Positive and professional
Languages
Spanish
Professional
References
References available upon request.
Timeline
Receptionist
South West Regional Wound Care Center
10.2024 - Current
Loyalty Retention Manager
AT&T Mobility
06.2002 - 10.2024
Some College (No Degree) - Business Administration And Management
Wayland Baptist University