Alicia Hernandez
San Andreas,TX
Summary
To obtain a position in this company where I may utilize my professional experience in office operations, administrative support, and customer service. I am highly organized and self-motivated with excellent communication and interpersonal skills. I can demonstrate the ability to prioritize tasks and meet deadlines.
Overview
11
11
years of professional experience
Work History
Custodian
Somerset ISD
Somerset, TX
09.2025 - Current
- Maintained cleanliness and sanitation standards across school facilities.
- Conducted routine inspections to identify maintenance needs and safety hazards.
- Operated cleaning equipment efficiently to ensure optimal performance.
- Collaborated with staff to schedule cleaning tasks during non-instructional hours.
Part-Time Sales Associate
Dollar General
Somerset, TX
04.2025 - Current
- Greet customers and ensure they find a pleasant visit in their shopping experience. Recover merchandise throughout store during shift. Stock and face all merchandise to make easily accessible for customers to purchase. Cashier responsibilities in checking out customers.
Billing Manager
CCS/Complete Contract Services
San Antonio, TX
11.2024 - 02.2025
- Post invoices from subcontractors for payroll and bill corresponding property. Submit billing invoices to property for Accounts Payable and ensure demographic and billing prices are accurate.
Customer Service Representative
Ibex Global
San Antonio, TX
03.2022 - 11.2022
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts. Responded to telephone inquiries and complaints following standard operating procedures.
Office Manager
M&R Master Refinishing, LLC
San Antonio, TX
07.2016 - 05.2022
- Supervised administrative staff, driving front office operations and continuous workflow. Implemented office procedures, creating streamlined processes. Created and reviewed schedules, maintaining staffing levels to meet service goals. Assisted with the development of marketing and promotional materials. Created weekly schedules based on predicted staffing needs, budgets, and employee requests.
Dispatcher
Maruti Transit
09.2015 - 07.2016
- Oversaw dispatch activities and enforced compliance with laws and regulations. Managed data entry and documentation for patient transportation. Managed the dispatch of field personnel to various locations in an organized and timely manner.
Education
No Degree - Certified Nurse Assistant
Mansfield Business School
San Antonio, TX05-1992
Skills
- Expertise in Account Management, Fleet Dispatching and Customer Relations I have skills in Computer Proficiency, Medical Terminology Knowledge, Customer Service, Route Dispatch and fluent in Spanish read, write and speak
- Cleaning expertise
Languages
Spanish
Native or Bilingual
Timeline
Custodian
Somerset ISD
09.2025 - Current
Part-Time Sales Associate
Dollar General
04.2025 - Current
Billing Manager
CCS/Complete Contract Services
11.2024 - 02.2025
Customer Service Representative
Ibex Global
03.2022 - 11.2022
Office Manager
M&R Master Refinishing, LLC
07.2016 - 05.2022
Dispatcher
Maruti Transit
09.2015 - 07.2016
No Degree - Certified Nurse Assistant
Mansfield Business School