Alicia Herrera
Margate,FL
Summary
Driven Shift Leader with proven expertise in customer service management and transactions handling. Demonstrates exceptional organization and teamwork, ensuring high customer satisfaction and efficient service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Jeremiah's Italian Ice
10.2022 - 10.2024
- Displayed enthusiasm and promoted excellent service to customers
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Store Associate
Barnes and Noble College
08.2022 - 09.2022
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Bachelor of Science - Biochemistry
Florida International University
Miami, FL05-2027
High School Diploma -
Coral Springs High School
Coral Springs, FL07-2023
Skills
- Complaint Handling
- Organization
- Teamwork and Collaboration
- Transactions and Cash Handling
- Customer Service Management
- Take-out service
- Cool Under Pressure
Certification
- First Aid Certification
- Microsoft Office Specialist (MOS) Certification
- Certified Medical Assistant (CMA)
- Certified EKG Technician (CET) - National Healthcareer Association.
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Jeremiah's Italian Ice
10.2022 - 10.2024
Store Associate
Barnes and Noble College
08.2022 - 09.2022
- First Aid Certification
- Microsoft Office Specialist (MOS) Certification
- Certified Medical Assistant (CMA)
- Certified EKG Technician (CET) - National Healthcareer Association.
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
Bachelor of Science - Biochemistry
Florida International University
High School Diploma -
Coral Springs High School
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