Alicia Hicks
Summary
Friendly professional committed to maintaining high customer service ratings and presenting professional image. Hands-on experience in reviewing reports for variances and performing follow-up and backup work duties.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Financial Service Representative
Bank of the Sierra
Fillmore, California
11.2014 - Current
- Provided clients with information on bank accounts, institutional policies, financial products and related services.
- Maintained up-to-date knowledge of relevant regulations governing the financial services industry.
- Used various office machines to scan, fax and print financial documents.
- Utilized CRM systems to track client interactions.
Bookkeeper
South Mountain Mutual Water Company
Santa Paula, California
03.2008 - 08.2017
- Performed basic accounting, and bookkeeping services to manage business operations.
- Processed accounts payable and receivable transactions.
- Conducted monthly bank reconciliations.
- Generated invoices for clients and tracked payments received from customers.
- Prepared financial statements, including balance sheets, and income statements.
Teller/IT Specialist/Compliance
Santa Clara Valley Bank
Fillmore, California
06.2007 - 11.2014
- Processed customer transactions accurately and efficiently at Santa Clara Valley Bank.
- Provided technical support for software and hardware issues across departments.
- Conducted regular system updates and maintenance to ensure optimal performance.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
Education
A.S. - Secretarial
Ventura Community College
Ventura, California 12.2000 - 12.2003
Diploma -
Fillmore High School
Fillmore, California 08.1991 - 06.1995
Skills
- Customer service
- Communication skills
- Problem solving
- Attention to detail
References
- Upon request
Timeline
Financial Service Representative
Bank of the Sierra
11.2014 - Current
Bookkeeper
South Mountain Mutual Water Company
03.2008 - 08.2017
Teller/IT Specialist/Compliance
Santa Clara Valley Bank
06.2007 - 11.2014
A.S. - Secretarial
Ventura Community College
12.2000 - 12.2003
Diploma -
Fillmore High School
08.1991 - 06.1995