Alicia Hicks
Summary
Friendly professional committed to maintaining high customer service ratings and presenting professional image. Hands-on experience in reviewing reports for variances and performing follow-up and backup work duties.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of post-secondary education
19
19
years of professional experience
Work History
Financial Service Representative
Bank of the Sierra
Fillmore, California
11.2014 - Current
- Provided clients with information on bank accounts, institutional policies, financial products and related services.
- Maintained up-to-date knowledge of relevant regulations governing the financial services industry.
- Used various office machines to scan, fax and print financial documents.
- Utilized CRM systems to track client interactions.
Bookkeeper
South Mountain Mutual Water Company
Santa Paula, California
03.2008 - 08.2017
- Performed basic accounting, and bookkeeping services to manage business operations.
- Processed accounts payable and receivable transactions.
- Conducted monthly bank reconciliations.
- Generated invoices for clients and tracked payments received from customers.
- Prepared financial statements, including balance sheets, and income statements.
Teller/IT Specialist/Compliance
Santa Clara Valley Bank
Fillmore, California
06.2007 - 11.2014
- Processed customer transactions accurately and efficiently at Santa Clara Valley Bank.
- Provided technical support for software and hardware issues across departments.
- Conducted regular system updates and maintenance to ensure optimal performance.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
Education
A.S. - Secretarial
Ventura Community College
Ventura, California 12.2000 - 12.2003
Diploma -
Fillmore High School
Fillmore, California 08.1991 - 06.1995
Skills
- Customer service
- Communication skills
- Problem solving
- Attention to detail
References
- Upon request
Timeline
Financial Service Representative
Bank of the Sierra
11.2014 - Current
Bookkeeper
South Mountain Mutual Water Company
03.2008 - 08.2017
Teller/IT Specialist/Compliance
Santa Clara Valley Bank
06.2007 - 11.2014
A.S. - Secretarial
Ventura Community College
12.2000 - 12.2003
Diploma -
Fillmore High School
08.1991 - 06.1995