Janai Owens

• Effectively serviced customers through online chat answering questions and resolving concerns
• Offered customers additional services according to their current products.
• Built and deepened productive relationships with prospective and competitive customers to

anive sustained growin

• Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
• Responded to customer questions and concerns or escalated to supervisor for resolution.

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• Maintained customer satisfaction with forward-thinking strategies focused
• on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times. Offered
• advice and assistance to customers, paying attention to special needs or
• wants.
• Assisted customers with setting appointments, special order requests, and
• arranging merchandise pick-up.
• Fielded customer questions regarding available merchandise, sale

• Successfully assisted customers with locating their needs throughout the store and handled all transactions through the operation of the cash register
• Fully trained to stock merchandise in appropriate areas to increase sales of