Alicia Hoffman
San Antonio,TX
Summary
Dynamic and dedicated professional with extensive experience at Chili’s Bar & Grill, excelling in customer satisfaction and order taking. Proven ability to enhance guest experiences through personalized service and effective communication. Skilled in organization and cash handling, consistently contributing to team success and boosting sales through upselling techniques.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Chili’s Bar & Grill
San Antonio, TX
07.2019 - Current
- Provided attentive service to guests, ensuring a positive dining experience.
- Assisted in menu presentation and recommendations based on customer preferences.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Handled cash transactions accurately while processing payments efficiently.
- Adapted quickly to changing customer needs and restaurant demands during peak hours.
- Supported team members by communicating effectively during busy service periods.
- Learned and followed safety protocols for food handling and sanitation practices.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Retail Sales Cashier
Kohl's
09.2022 - 12.2022
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Maintained clean and organized sales floor to improve visual merchandising standards.
- Collaborated with team members to ensure efficient stock replenishment and inventory control.
- Handled returns and exchanges while adhering to company policies and procedures.
Education
Associate of Arts - Education
Southwest Texas Junior College
Eagle Pass05.2022
Skills
Customer satisfaction
Order taking
Organization
Guest service
Languages
Spanish
Limited Working
Timeline
Retail Sales Cashier
Kohl's
09.2022 - 12.2022
Restaurant Server
Chili’s Bar & Grill
07.2019 - Current
Associate of Arts - Education
Southwest Texas Junior College