Alicia Hogan
Monroe
Summary
Dedicated and adaptable professional with a proactive attitude and ability to learn quickly. Strong work ethic and effective communication skills. Customer-focused with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
19
19
years of professional experience
Work History
Online Shop Owner
Faded Foliage
Greenwood Lake
01.2020 - 02.2024
- Ensured compliance with laws and regulations
- Monitored houseplant market prices and advertising strategies.
- Composed images and descriptions of plants for posting to online storefront.
- Expert in identifying and recommending appropriate houseplant varieties for various lighting and environmental conditions.
- Proficient in houseplant care techniques, including watering, lighting, fertilizing, repotting, and pest control.
- Knowledge of plant propagation techniques
- Knowledge in preparing/wrapping plants for shipment
Wait Staff Member
Litchfield Fish House
Pawleys Island
02.2012 - 10.2015
- Answered questions about menu selections and made recommendations when requested.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Complied with health department regulations regarding sanitation standards when handling food items.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Communicated effectively with kitchen staff regarding customer allergies or special request
- Implemented sanitary food handling, holding and service protocols.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
Veterinary Assistant
Coastal Vet Clinic
Murrells Inlet
12.2010 - 12.2012
- Safe and proper restraint of different animals.
- Patient monitoring, assess vital signs, recognizing signs of distress or discomfort.
- Communicated with Veterinarians and staff members to maintain patient flow.
- Active listening, empathy and clear communication to address client concerns.
- Provide guidance on pet care and treatment plans.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Maintained accurate medical records of all patients.
Customer Service Cashier
Coastline Pet Supply
Myrtle Beach
07.2005 - 10.2010
- Understanding specific needs of different animals, including nutrition, hygiene, and common ailments.
- Safe and gentle handling of animals.
- Cleaning animal enclosures, grooming animals, and maintaining a clean environment.
- Knowledge in different pet products sold in the store, including food, toys, and medications.
- Kept track of stock levels and restocking supplies.
- Received payment by cash, check and credit cards
- Complied with all health and safety regulations while performing job duties.
- Greeted customers and provided friendly customer service.
Education
Certificate -
Academy of Dental Assisting Program
Surfside Beach SCSkills
- Skilled in resolving issues, empathizing with customer needs, and delivering high-satisfaction experiences
- Proficient in face-to-face, phone, and email communication with clear, professional, and grammatically correct responses
- Quick and logical thinker with sound judgment to handle delivery issues and customer concerns efficiently
- Strong ability to prioritize tasks and manage high-volume workflow in fast-paced environments
- Experience in working cross-functionally with warehouse teams, delivery partners, and customer service agents
- Comfortable working flexible shifts and in varying environmental conditions (temperature, noise, physical activity)
- Familiar with Windows OS, Microsoft Outlook, multiple web browsers, internal databases, and messaging tools
- Passionate about exceeding expectations and upholding Amazon’s mission of putting customers first
- Capable of lifting up to 50 lbs and performing tasks requiring standing, walking, bending, and reaching throughout extended shifts
Timeline
Online Shop Owner
Faded Foliage
01.2020 - 02.2024
Wait Staff Member
Litchfield Fish House
02.2012 - 10.2015
Veterinary Assistant
Coastal Vet Clinic
12.2010 - 12.2012
Customer Service Cashier
Coastline Pet Supply
07.2005 - 10.2010
Certificate -
Academy of Dental Assisting Program