Alicia Howell
Registered Medical Assistant
Fayetteville,NC
Summary
Experienced Medical Assistant with 5+ years in pediatric and primary care environments. Skilled in EMR systems and vaccine administration, with proven leadership in staff management. Focused on improving patient care quality and operational processes to support health initiatives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Lead Registered Medical Assistant
Children's Health of Fayetteville
08.2020 - Current
- Maintained all clinical aspects of the office, ensuring compliance with state guidelines for pediatric primary care.
- Supervised and trained clinical staff, updating certifications and sharing new information relevant to pediatric care.
- Organized office operations, managed correspondence with NCIR and NC State Lab, and reviewed supply and vaccine requisitions.
- Administered vaccines to patients from birth to 18 years, following NC requirements and best practices.
- Monitored and facilitated training for vaccine participants, staff, and providers to ensure quality standards.
- Maintained efficient patient flow and supported quality improvement initiatives in clinical operations.
- Scheduled and assigned employees, tracked work results, and supported operational requirements for the clinic.
- Reviewed and analyzed special reports, summarized information, and identified trends to support population health goals.
- Oriented and trained new office staff, promoting strong communication and customer service skills.
- Worked in a laboratory setting for pediatric primary care, adhering to COLA/CLIA guidelines and procedures.
Medical Assistant
Cape Center OB/GYN
07.2019 - 08.2020
- Performed front office duties including EMR management, phone support, filing, and paperwork to ensure efficient clinic operations.
- Reinforced patient teaching as directed by physicians, supporting preventative care and patient education.
- Collaborated with physicians, hospitals, and lab facilities to coordinate quality patient care and close care gaps.
- Worked in a fast-paced, detail-oriented environment, seeing over 15 patients daily and supporting clinical workflow.
- Conducted laboratory work including venipuncture, autoclaving, and scheduling diagnostic tests.
- Assisted physicians with in-office procedures such as IUD insertions, colposcopies, and biopsies, supporting specialty care.
- Maintained patient exam rooms and ensured readiness for patient care and quality improvement.
- Referred and scheduled patients for specialized testing and procedures, supporting continuity of care.
Medical Assistant, Practicum
Hope mills urgent care
11.2019 - 12.2019
- Interviewed patients to obtain medical information and measured vital signs, weight, and height for accurate documentation.
- Escorted patients to examination rooms and prepared them for physician evaluation and care.
- Recorded medical history, vital statistics, and test results in medical records to support quality improvement.
- Prepared and administered medications as directed by physicians, ensuring patient safety and compliance.
- Collected and logged laboratory specimens, preparing them for testing in support of clinical quality.
- Explained treatment procedures, medications, and instructions to patients, supporting patient understanding and engagement.
- Assisted physicians during examinations and treatments, including injections and suture removal.
- Completed prior authorizations, referrals, and scheduled patient appointments to support care coordination.
- Maintained clean and organized treatment rooms, ensuring readiness for patient care.
- Cleaned and sterilized instruments and disposed of contaminated supplies per protocol.
- Changed wound dressings and educated patients on aftercare as directed by physicians.
- Operated EKG and other equipment to administer routine diagnostic tests.
Certified Nursing Assistant
ADHCA
03.2014 - 07.2019
- Performed direct patient care activities under the supervision of nursing staff, supporting patient safety and comfort.
- Assisted with diagnostic tests and clinical procedures in accordance with training and departmental protocols.
- Supported patients with personal care and activities of daily living, promoting patient satisfaction.
- Consulted and coordinated with healthcare team members to implement patient care plans and support quality outcomes.
- Monitored, recorded, and reported symptoms and changes in patient conditions to support clinical decision-making.
- Prepared patients for and assisted with examinations and treatments.
Certified Nursing Assistant
Cumberland Nursing and Rehab Center
04.2012 - 01.2014
- Provided care ensuring patient and resident safety in accordance with established protocols.
- Assisted patients with mobility, transfers, and proper use of transfer belts, following safe body mechanics.
- Supported patients with bathing, dressing, grooming, and personal hygiene activities.
- Assisted patients with meals, feeding, and documented intake of nourishment as required.
- Documented patient status, conditions, and care provided in accordance with guidelines.
- Obtained and recorded vital signs, reporting changes in patient condition to nursing staff.
Certified Nursing Assistant
Fayetteville Manor
05.2011 - 01.2013
- Assisted residents with activities of daily living including hygiene, grooming, and dressing.
- Reported changes in resident condition to the Nurse Supervisor or Charge Nurse promptly.
- Maintained inventory and marked residents' personal possessions as instructed.
- Recorded intake and output as directed to support patient care plans.
- Followed work assignments and schedules to complete assigned tasks efficiently.
- Participated in shift meetings with nursing personnel to identify and improve services.
Education
Applied Science (Associate Degree) -
Motte College
Fayetteville02.2019
Certified Nursing Assistant (Certified) - undefined
Fayetteville Technical Community College
Fayetteville04.2011
Skills
- Patient care coordination
- Licensed medical assistant
- Health population strategy
- Standards optimization
- Clinical assistance
- Healthcare patient support
- Health records administration
- Patient data management
- Documentation assessment
- Task management skills
- Oral and written communication
- Service excellence
- Patient scheduling systems
- Experimental protocols
- Injections management
Certification
- American Medical Technologist (AMT) certification 2892421
- BLS Certification
- CPR Certification
Languages
English
Timeline
Team Lead Registered Medical Assistant
Children's Health of Fayetteville
08.2020 - Current
Medical Assistant, Practicum
Hope mills urgent care
11.2019 - 12.2019
Medical Assistant
Cape Center OB/GYN
07.2019 - 08.2020
Certified Nursing Assistant
ADHCA
03.2014 - 07.2019
Certified Nursing Assistant
Cumberland Nursing and Rehab Center
04.2012 - 01.2014
Certified Nursing Assistant
Fayetteville Manor
05.2011 - 01.2013
Certified Nursing Assistant (Certified) - undefined
Fayetteville Technical Community College
Applied Science (Associate Degree) -
Motte College