Linette Hosendorf, B.A. In Human Services
Registered Medical Assistant, Medical Clerk
Philadelphia,PA
Summary
Experienced Lead Registered Medical Assistant with a solid background in Social Services and exceptional customer service skills. Excel in collaborative team settings and when working independently. Known for excellent customer service abilities, strong work ethic, and dedication to helping others. Committed and passionate team player eager to contribute to our shared mission.
Overview
35
35
years of professional experience
4
4
years of post-secondary education
10
10
Certifications
1
1
Language
Work History
Lead Registered Medical Assistant/Medical Clerk
City of Philadelphia SMHC #12/Medical Evaluation Unit
02.2017 - Current
- Provide and train specific educational material for asthma, pediatrics, and adults who have high A1c and hypertension. (SMHC #12)
- Planned & participated in team-based care and patient education initiatives to support the health and wellness of patients in conjunction with CRNP/RN/MA
- Perform administrative duties when creating, maintaining, overseeing records, filing, and scheduling appointments for City departments, and the administration of the inventory and supply order process for the unit under supervision.
- Welcome patients, verify patients, and escort patients to exam rooms for privacy.
- Use ECW software to schedule, make appointments, and update medical immunizations for children and adults. (SMHC#12)
- Take vitals, blood pressure, temperature, height, and weight, and perform all full performance duties of a Registered Medical Assistant.
- Review and train procedures for the adults and mothers of our pediatric patients. (SMCH #12)
Lead Registered Medical Assistant
Temple University Main Campus
03.2013 - 02.2017
- Promoted to Lead Registered Medical Assistant
- Work collaboratively in relationships with co-workers
- Plan and prepare training for new RMAs for Pre-Employment screening.
- Perform all the duties of Medical Assistant I and Medical Assistant II
- Input specimens and requisitions to Quest and LabCorp. Document Point of care testing, quality control
- Managed medical supply inventory, orders, and cost control.
- Make appointments, referrals, check insurance, and collect payments as needed.
- Provided relationship-based care in which the medical assistant and clerical staff strive to understand what is most important to the patient and actively engage them in all aspects of care.
- Maintains status and progress of work and makes day-to-day adjustments according to the established priorities.
Medical Office Clerk V
Temple University Student Health
04.2008 - 03.2013
- Greet patients, register patients in and out.
- Take payments for visits and medication.
- File paperwork and pull charts for the next day.
- Register patients and get demographic and financial data.
- Responsible for getting proper authorization for treatment.
Medical Assistant
Temple University Student Health Services
01.2006 - 04.2008
- Assist providers in the evaluation of the patient.
- Give injections and draw blood, and vitals.
- File charts/pull charts for the next day.
- Assist my coworkers with other duties.
- Assist in front desk operations.
- Ensuring efficient service and patient/provider satisfaction.
Medical Assistant
Drexel University COM Departments of Dermatology
05.2003 - 01.2006
- Teaching and training new medical assistants.
- Rotating throughout various departments, providing additional coverage.
- Assisting Providers in mole removal, skin repair, and Botox.
- Assist in dermatology procedures.
Lead EMT Dispatcher/EMT BLS
Tri-County Ambulance
06.1999 - 09.2003
- Fully operational dispatching service to multiple hospitals and nursing homes.
- Provided excellent customer service and continuous training.
- Coordinated crews to appropriate jobs and communicated with them during travels.
- Supported coworkers in all areas of the business.
- Input daily trip information.
- Maintain pre-hospital care en route for medical emergencies/dialysis transport.
- Maintain multiple telephone lines and communications for patient transport from St. Joseph Hospital.
School Crossing Guard
City of Philadelphia
05.1990 - 09.2003
- Public safety patrol.
- Direct and guide school students at the intersection.
- Taught street signs and regulations.
Education
Associate of Arts - Biblical Studies
Lancaster Bible College Capital Seminary & Graduate School
01.2019 - 08.2022
Bachelor of Science - Human & Social Services
Lancaster Bible College Capital Seminary & Graduate School
08.2022 - 05.2023
Skills
Companionship and emotional support
EMR / EHR
Direct Patient care
Vital signs monitoring
Electronic medical records
Maintaining patient confidentiality
Phlebotomy expertise
Clinical & Clerical Leadership
Patient care coordination
Certification
Certified/ Registered Emergency Medical Tech, 1999-01-01
Additional Information
During my time on the Student Council at Lancaster Bible College, I had the opportunity to establish the Student Council Advocate Support Team (S.C.A.S.T). The purpose of this role was to support students academically and spiritually. We listened to students' ideas, interests, and concerns, serving as a bridge between them and the professors. Our goal was to build a strong community at LBC by fostering connections among students, professors, and staff, with the guiding principle of helping others while also helping ourselves.
Accomplishments
- Recognized for outstanding dedication to patient care.
- Mentored junior staff on new radiological equipment operation.
- Recognized for going above and beyond the call of duty.
- Collaborated with team of 4 in the development of patient education initiatives to support the health and wellness of patients in conjunction with CRNP/RN/MA.
- Achieved building a Student Council Advocate Support Team (SCAST) through effectively helping with giving support to students and staff at Lancaster Bible College.
Timeline
Bachelor of Science - Human & Social Services
Lancaster Bible College Capital Seminary & Graduate School
08.2022 - 05.2023
Associate of Arts - Biblical Studies
Lancaster Bible College Capital Seminary & Graduate School
01.2019 - 08.2022
Lead Registered Medical Assistant/Medical Clerk
City of Philadelphia SMHC #12/Medical Evaluation Unit
02.2017 - Current
Lead Registered Medical Assistant
Temple University Main Campus
03.2013 - 02.2017
Medical Office Clerk V
Temple University Student Health
04.2008 - 03.2013
Medical Assistant
Temple University Student Health Services
01.2006 - 04.2008
Medical Assistant
Drexel University COM Departments of Dermatology
05.2003 - 01.2006
Lead EMT Dispatcher/EMT BLS
Tri-County Ambulance
06.1999 - 09.2003
School Crossing Guard
City of Philadelphia
05.1990 - 09.2003