Alicia James
KANSASCITY,MO
Summary
Dedicated Patient Access Representative with expertise in patient registration, insurance verification, and HIPAA compliance. Committed to enhancing patient satisfaction through effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
University Health Hospital
Kansas City, MO
01.2026 - Current
- Managed patient registration processes, ensuring accurate data entry and compliance with hospital policies.
- Facilitated insurance verification for patients, enhancing billing accuracy and streamlining appointment scheduling.
- Coordinated communication between patients and healthcare providers, improving service delivery and patient satisfaction.
- Developed training materials for new hires, aligning onboarding with hospital standards and operational excellence.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Analyzed patient feedback to identify areas for service improvement, contributing to strategic initiatives in patient care quality.
Patient Service Representative
Midwest Medical Specialists
North Kansas City, MO
09.2023 - 12.2025
- Assisted with insurance verification processes to ensure accurate billing and claims processing.
- Collaborated with healthcare providers to streamline communication regarding patient care needs.
- Trained new staff on office protocols and customer service best practices to enhance team performance.
- Maintained accurate electronic health records, ensuring compliance with regulatory standards and improving data integrity.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient scheduling to optimize clinic efficiency and reduce wait times.
- Provided front-line support, addressing patient inquiries and resolving issues effectively.
Customer Service Representative
TTEC
Kansas City, MO
10.2020 - 11.2022
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Resolved customer inquiries efficiently using CRM software and internal knowledge base.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction initiatives.
Education
High School Diploma -
Excelsior Springs Techincal High School
Excelsior Springs, MO08-2017
Skills
- Patient registration
- Insurance verification
- HIPAA compliance
- Medical terminology
- Electronic health records
- Telephone and email communication
- Customer service
- Phone and email etiquette
Timeline
Patient Access Representative
University Health Hospital
01.2026 - Current
Patient Service Representative
Midwest Medical Specialists
09.2023 - 12.2025
Customer Service Representative
TTEC
10.2020 - 11.2022
High School Diploma -
Excelsior Springs Techincal High School