Alicia Johnson
Las Vegas,NV
Summary
Dynamic hospitality professional with extensive experience at Park MGM Resort & Casino, excelling in customer service and guest reservation management. Proven ability to build relationships and ensure VIP satisfaction through exceptional communication and discretion. Skilled in multitasking and maintaining operational efficiency in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Front Desk/VIP Representative
Park MGM Resort & Casino
08.2024 - Current
- Answered any guest questions and inquires about hotel reservations and about the property.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Communicates with guest services and Casino marketing to make sure the guest's reservation were set up properly.
- Made sure VIP guests received all their amenities and benefits.
Pool Receptionist
Mirage Hotel
03.2023 - 07.2024
- Served visitors by greeting, welcoming, and directing to appropriate personnel.
- Handled payment processing and provided customers, receipts, proper bills and change.
- Welcomed patrons to reception desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone emails to make reservations, answer questions, and document information.
- Kept workspace, organized, and well stocked to maximize operational efficiency.
Pool Receptionist
Park MGM Resort & Casino
06.2022 - 02.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members, including typing letters, filing documents, and scanning and copying document documents when necessary.
- Answered in inquiries from potential customers regarding amenity rentals, rates, and policies.
- Provided excellent customer service to guest by responding properly to the requests or concerns.
Lifeguard
Park MGM Resort & Casino
07.2021 - 06.2022
- Monitored safety of guests in and around swimming pool.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Cleaned and organized the pool deck.
Education
High School Diploma -
Southeast Career And Technical Academy
Las Vegas, NV05.2021
Skills
- Exceptional communication
- Discretion and confidentiality
- Customer service expertise
- Multitasking proficiency
- Relationship building
- Guest reservation management
Timeline
Front Desk/VIP Representative
Park MGM Resort & Casino
08.2024 - Current
Pool Receptionist
Mirage Hotel
03.2023 - 07.2024
Pool Receptionist
Park MGM Resort & Casino
06.2022 - 02.2023
Lifeguard
Park MGM Resort & Casino
07.2021 - 06.2022
High School Diploma -
Southeast Career And Technical Academy