Alicia Jones
Houston,TX
Summary
Motivated business professional bringing 5 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
10
10
years of professional experience
Work History
Business Owner/Operator
Vision In Joppa Cleaning Service
07.2018 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Case Manager-Juvenile Detention Officer C
Texas Juvenile Justice Department
01.2022 - 12.2022
- Completed incident reports when disorder or violence occurs.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Supervised 6 inmates during mealtime and recreational time.
- Observed and recorded mental and physical health of each juvenile offender.
- Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities.
Case Manager
Texas Juvenile Justice Department
01.2022 - 09.2022
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
Delivery Driver
FedEx Contractor
10.2013 - 06.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZBachelor of Arts - Biblical Studies
Liberty University
Lynchburg, VAAssociate of Arts - Criminal Justice
Houston Community College
Houston, TXSkills
- Contract Negotiation
- Competitor Trend Research
- Contractor Negotiations
- Sales Tactics
- Contract Management
- Sales Strategy
- Strategic Marketing
Timeline
Case Manager-Juvenile Detention Officer C
Texas Juvenile Justice Department
01.2022 - 12.2022
Case Manager
Texas Juvenile Justice Department
01.2022 - 09.2022
Business Owner/Operator
Vision In Joppa Cleaning Service
07.2018 - Current
Delivery Driver
FedEx Contractor
10.2013 - 06.2019
Associate of Arts - Criminal Justice
University of Phoenix
Bachelor of Arts - Biblical Studies
Liberty University
Associate of Arts - Criminal Justice
Houston Community College
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