Alicia Jones
Paragould,AR
Summary
Compassionate Registered Nursing Student with background in home health and long-term care. Also skilled in fast-paced environments, prioritizing patient needs, and delivering high-quality care. Possessing strong communication abilities ensuring effective collaboration with healthcare teams. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Admission Representative
NEA Baptist Hospital
Jonesboro, AR
09.2021 - Current
- Obtain demographic and financial information from patients.
- Ensure accurate patient identification.
- Obtain signatures on consents and legal insurance forms.
- Ensure seamless navigation for patients within the hospital premises.
- Effectively address all incoming calls and refer them promptly as necessary.
Inbound Customer Service Representative-Supervisor
Teleflora
Paragould, Arkansas
01.2019 - 08.2020
- Handled inbound inquiries across different communication channels from customers seeking floral solutions.
- Provided excellent customer service by addressing billing concerns, verifying purchase requests, and monitoring order status.
- Successfully resolved customer concerns and issues pertaining to existing floral orders.
- Facilitated communication between customers and flower shops.
Private Home Caregiver
Self-employed
Paragould, Arkansas
08.2015 - 12.2019
- Facilitated clients with everyday living tasks such as household chores and transportation through compassionate care-giving methods.
- Assisted with meal preparation according to dietary restrictions and preferences.
- Maintained accurate records of services provided and reported any changes in client condition to supervisor or family members.
- Assisted with mobility issues including transferring from bed to wheelchair or walker and ambulation assistance.
- Provided emotional support for clients facing difficult life situations or health concerns.
- Assisted in maintaining the client's health by regularly obtaining and recording their vital signs and glucose levels.
- Supported clients with medication adherence by organizing pill boxes and issuing daily reminders for doses.
- Provided companionship to elderly or disabled clients by engaging in conversation, reading aloud and playing games.
CNA
Chateau On The Ridge
Paragould, Arkansas
02.2012 - 07.2013
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Documented patient care services by charting in designated areas.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately..
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Answered signal lights, bells or intercom systems to determine resident needs.
CNA
Greene Acres Nursing Home
Paragould, Arkansas
01.2005 - 05.2007
- Served as a caregiver for residents by ensuring their hygiene needs were met, which involved tasks like bathing, dressing and grooming.
- Maintained accurate records of residents' health status.
- Assisted with patient transportation utilizing wheelchairs.
- Ensured a clean and sanitary environment in the resident's living and dining area.
- Assisted patients with basic range of motion exercise.
- Monitored residents' fluid intake and output on a daily basis.
- Documented patient care services by charting in designated areas.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Observed and reported unusual symptoms and changes to charge nurse.
Education
Associate of Applied Science - Health Science Nursing Emphasis
Black River Technical College
Pocahontas, Ar05-2024
GED -
Arkansas Northeastern College
Paragould, AR08-2003
Some College (No Degree) - Certified Nurses Aide License
Arkansas Northeastern College
Paragould, ARSome College (No Degree) - Health Science Nursing Emphasis Certificate
Black River Technical College
Pocahontas, ARSkills
- Problem-Solving
- Documentation and Recordkeeping
- Time management abilities
- Professionalism
- Excellent Communication
- Decision-making
- Critical Thinking
- EHR Software
- Basic nursing care
- Medication Administration
- Tracheostomy care
- Wound care
- IV Skills
- CPR certification
- Sterile techniques
- Prioritization skills
- Effective communication skills
References
References available upon request.
Timeline
Admission Representative
NEA Baptist Hospital
09.2021 - Current
Inbound Customer Service Representative-Supervisor
Teleflora
01.2019 - 08.2020
Private Home Caregiver
Self-employed
08.2015 - 12.2019
CNA
Chateau On The Ridge
02.2012 - 07.2013
CNA
Greene Acres Nursing Home
01.2005 - 05.2007
Associate of Applied Science - Health Science Nursing Emphasis
Black River Technical College
GED -
Arkansas Northeastern College
Some College (No Degree) - Certified Nurses Aide License
Arkansas Northeastern College
Some College (No Degree) - Health Science Nursing Emphasis Certificate
Black River Technical College
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