Alicia Jones
Paragould,AR
Summary
Compassionate Registered Nursing Student with background in home health and long-term care. Also skilled in fast-paced environments, prioritizing patient needs, and delivering high-quality care. Possessing strong communication abilities ensuring effective collaboration with healthcare teams. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
Over 7 years of healthcare related experience
Work History
Admission Representative
NEA Baptist Hospital
Jonesboro, AR
09.2021 - Current
- Obtain demographic and financial information from patients.
- Ensure accurate patient identification.
- Obtain signatures on consents and legal insurance forms.
- Ensure seamless navigation for patients within the hospital premises.
- Effectively address all incoming calls and refer them promptly as necessary.
Inbound Customer Service Representative-Supervisor
Teleflora
Paragould, Arkansas
01.2019 - 08.2020
- Handled inbound inquiries across different communication channels from customers seeking floral solutions.
- Provided excellent customer service by addressing billing concerns, verifying purchase requests, and monitoring order status.
- Successfully resolved customer concerns and issues pertaining to existing floral orders.
- Facilitated communication between customers and flower shops.
Private Home Caregiver
Self-employed
Paragould, Arkansas
08.2015 - 12.2019
- Facilitated clients with everyday living tasks such as household chores and transportation through compassionate care-giving methods.
- Assisted with meal preparation according to dietary restrictions and preferences.
- Maintained accurate records of services provided and reported any changes in client condition to supervisor or family members.
- Assisted with mobility issues including transferring from bed to wheelchair or walker and ambulation assistance.
- Provided emotional support for clients facing difficult life situations or health concerns.
- Assisted in maintaining the client's health by regularly obtaining and recording their vital signs and glucose levels.
- Supported clients with medication adherence by organizing pill boxes and issuing daily reminders for doses.
- Provided companionship to elderly or disabled clients by engaging in conversation, reading aloud and playing games.
CNA
Chateau On The Ridge
Paragould, Arkansas
02.2012 - 07.2013
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Documented patient care services by charting in designated areas.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately..
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Answered signal lights, bells or intercom systems to determine resident needs.
CNA
Greene Acres Nursing Home
Paragould, Arkansas
01.2005 - 05.2007
- Served as a caregiver for residents by ensuring their hygiene needs were met, which involved tasks like bathing, dressing and grooming.
- Maintained accurate records of residents' health status.
- Assisted with patient transportation utilizing wheelchairs.
- Ensured a clean and sanitary environment in the resident's living and dining area.
- Assisted patients with basic range of motion exercise.
- Monitored residents' fluid intake and output on a daily basis.
- Documented patient care services by charting in designated areas.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Observed and reported unusual symptoms and changes to charge nurse.
Education
Associate of Applied Science - Health Science Nursing Emphasis
05-2024
Some College (No Degree) - Health Science Nursing Emphasis Certificate
Some College (No Degree) - Mandated Reporter Training
Some College (No Degree) - Basic Life Support (CPR And AED) Training
Some College (No Degree) - Certified Nurses Aide License
GED -
08-2003
Skills
- Problem-Solving
- Documentation and Recordkeeping
- Time management abilities
- Professionalism
- Excellent Communication
- Decision-making
- Critical Thinking
- EHR Software
- Basic nursing care
- Medication Administration
- Tracheostomy care
- Wound care
- IV Skills
- CPR certification
- Sterile techniques
- Prioritization skills
- Effective communication skills
Work Preference
Work Type
Full TimeWork Location
On-SiteTimeline
Admission Representative - NEA Baptist Hospital
09.2021 - Current
Inbound Customer Service Representative-Supervisor - Teleflora
01.2019 - 08.2020
Private Home Caregiver - Self-employed
08.2015 - 12.2019
CNA - Chateau On The Ridge
02.2012 - 07.2013
CNA - Greene Acres Nursing Home
01.2005 - 05.2007
Black River Technical College - Associate of Applied Science, Health Science Nursing Emphasis
Black River Technical College - Some College (No Degree), Health Science Nursing Emphasis Certificate
Black River Technical College - Some College (No Degree), Mandated Reporter Training
Black River Technical College - Some College (No Degree), Basic Life Support (CPR And AED) Training
Arkansas Northeastern College - Some College (No Degree), Certified Nurses Aide License
Arkansas Northeastern College - GED,
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