ALICIA JUAREZ
Beaumont,US
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
E & L INSURANCE SERVICES TWFG
8117 Gladys Ave Suite 102 Beaumont, Texas 77706
09.2025 - Current
- Developed customized insurance solutions to meet client needs and enhance satisfaction.
- Streamlined policy renewal processes, enhancing efficiency and reducing turnaround times for clients.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Established credibility and trust with clients through transparent communication about policy options, costs, and benefits.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Boosted productivity by implementing innovative sales techniques that aligned with client preferences and values.
Server
Fuma Dubai Hookah Lounge
4438 Dowlen Rd
08.2023 - 10.2025
- Provided exceptional customer service, ensuring satisfaction and enhancing dining experiences.
- Trained and mentored new staff on menu offerings and service standards.
- Coordinated with kitchen staff to streamline order processing and improve efficiency.
- Managed multiple tables simultaneously, maintaining high service quality during peak hours.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Insurance Sales Agent
Lana Richards - State Farm Insurance Agent
Beaumont, US
03.2023 - 09.2025
- Followed up efficiently with clients.
- Expedited complex applications.
- Trained junior agents.
- Recommended policy adjustments.
- Advised clients on reducing risk exposure.
- Resolved customer complaints efficiently.
- Developed a sales strategy.
- Demonstrated excellent customer service skills.
- Presented premium quotes to clients.
- Executed targeted marketing campaigns.
Saleslady
Cavender's Boot City
Beaumont, US
11.2019 - 01.2022
- Focused on product knowledge.
- Collaborated with suppliers for timely restocking.
- Orchestrated seasonal product promotions.
- Identified purchase trends.
- Developed an in-house training module for sales associates.
- Achieved the highest sales growth.
Tool Rental Associate
Lowe’s Home and Improvement
4120 Dowlen Road
07.2021 - 12.2021
- Assisted customers in selecting appropriate rental tools for projects.
- Maintained tool inventory, ensuring availability and excellent condition.
- Provided training on safe tool usage to customers and staff.
- Processed rental transactions efficiently using point-of-sale systems.
- Coordinated tool returns, inspecting for damage and cleanliness.
- Communicated clearly with both customers and colleagues alike regarding tool specifications, capabilities, limitations and potential applications.
Education
Some college (No degree) - Accounting
Lamar University
Beaumont, TXHigh School -
Harmony Science Academy Beaumont
Beaumont, TX01.2020
Skills
- Product knowledge
- Strong negotiation
- Account management
- Team training and development
- Large account management
- Customer follow-up
- Customer complaint resolution
- Critical thinking
- Billing procedures
- Client retention
- New business development
- Email marketing
- Client relations
Certification
Licensed Insurance Agent (Life/Health/Property and Casualty Insurance)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Professional Working
Timeline
Insurance Sales Agent
E & L INSURANCE SERVICES TWFG
09.2025 - Current
Server
Fuma Dubai Hookah Lounge
08.2023 - 10.2025
Insurance Sales Agent
Lana Richards - State Farm Insurance Agent
03.2023 - 09.2025
Tool Rental Associate
Lowe’s Home and Improvement
07.2021 - 12.2021
Saleslady
Cavender's Boot City
11.2019 - 01.2022
High School -
Harmony Science Academy Beaumont
Some college (No degree) - Accounting
Lamar University