Kaitlyn Lea

Communicated with customers by employing effective selling and listening skills while using proper terminology, approved messaging, and branded materials. Educated physicians and other healthcare professionals on drug use, benefits, dosage and safety. Achieved territory and company goals for NRx share, NBRx share, volume growth, call metrics, and sample distribution. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding territory goals.

• Products: Trelegy, Nucala, Shingrix, and Arexvy
• Product Launch: Arexvy
• Disease States: COPD, Asthma, SEA, Shingles, and RSV
• Target Accounts: Pulmonologists, Allergists, Respiratory Specialists, Primary Care, and Internal Medicine

Worked closely with patients to deliver excellent and direct individualized patient care. Monitored patient health records for accuracy to meet compliance with healthcare guidelines. Answered incoming calls, scheduled appointments and filed medical records. Trained new staff on filing, phone etiquette and other office duties. Provided excellent customer service to patients and medical staff.

• Promoted to Lead Coordinator
• Assisted Office Manager with responsibilites

Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures. Verified insurance eligibility and coverage for patients. Managed patient registration process, confirming data accuracy and completeness. Provided exceptional customer service to patients, answering questions and addressing concerns.