Georgia Sorrentino
Southington,CT
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
20
20
years of professional experience
Work History
Professional Sales Representative
Lindt And Sprungli USA
09.2016 - 01.2020
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
District Sales Manager
Lindt & Sprungli USA
01.2007 - 07.2016
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Tracked weekly sales to develop detailed reports for senior leadership, using [Software].
- Grew YOY sales [Number]% by consistently meeting and exceeding quotas.
- Responsible for hiring
District Sales Manager
Crossmark
01.2000 - 01.2007
Education
No Degree - Liberal Arts And General Studies
University of New Haven
West Haven, CTSkills
- Sales
- Staff Meetings
- Staff Training
- Problem Resolution
- Product and Service Knowledge
- Providing Feedback
- Territory Cultivation
- Delivery Schedules
- Problem-Solving Strengths
Timeline
Professional Sales Representative
Lindt And Sprungli USA
09.2016 - 01.2020
District Sales Manager
Lindt & Sprungli USA
01.2007 - 07.2016
District Sales Manager
Crossmark
01.2000 - 01.2007
No Degree - Liberal Arts And General Studies
University of New Haven
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