Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Kelly

Irving,TX

Summary

Detail-oriented professional with a solid background in customer service and pharmacy operations. Known for effective communication and problem-solving abilities, contributing to improved customer experiences and operational efficiency.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Employment Solutions
Horseheads, New York
06.2024 - 08.2026
  • Resolved customer complaints, enhancing customer satisfaction through effective communication techniques.
  • Assisted customers by providing comprehensive product information, ensuring informed purchasing decisions.
  • Utilized CRM tools to analyze customer feedback, contributing to improved service quality.
  • Maintained accurate records of customer interactions in CRM software.

Merchant Services Representative

SignaPay
Irving, Texas
02.2020 - 08.2024
  • Assisted clients with merchant account setup and payment processing solutions.
  • Provided ongoing support for payment gateway integration and troubleshooting issues.
  • Educated clients on product features and benefits to enhance user experience.
  • Managed client inquiries and resolved concerns through effective communication techniques.

Pharmacy Technician

Walgreens
Plano, Tx
01.2020 - 05.2024
  • Dispensed medications accurately to patients following Walgreens protocols.
  • Educated patients about medication usage and potential side effects clearly.
  • Assisted pharmacists in managing inventory and stock levels effectively.
  • Collaborated with healthcare providers to ensure patient care continuity effectively.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided exceptional customer service, addressing inquiries and concerns promptly.

Education

Associate of Science -

Copiah-Lincoln Community College
Wesson, MS
05-2012

High School Diploma -

Wingfield High School
Jackson,MS
05-2009

Skills

  • Customer service
  • Customer relationship management
  • CRM software utilization
  • Data analysis
  • Product knowledge
  • Complaint resolution
  • Inventory management

Timeline

Customer Service Representative

Employment Solutions
06.2024 - 08.2026

Merchant Services Representative

SignaPay
02.2020 - 08.2024

Pharmacy Technician

Walgreens
01.2020 - 05.2024

Associate of Science -

Copiah-Lincoln Community College

High School Diploma -

Wingfield High School
Alicia Kelly